Complaint Review: Disney Toontowns Online - Internet Internet
- Disney Toontowns Online http://play.toontown.com/about.php Internet United States of America
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- Category: Websites
Disney Toontowns Online Restricted and Banned Unfairly Shelby, Ohio
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I have played Toontown on and off for years. I recently signed back up again with two accounts, so billed for two accounts. With the new chat available (which I did not have on old account) I did not read terms of service admittedly. However, I was suspended and then banned (the suspension was explained, the banning was not) for giving an e-mail to a friend while on my estate with no one else to see or hear. I gave the e-mail so that I could help her find a job in my field. Later, she gave me her e-mail. She, however, was NOT banned or suspended, which seems grossly unfair as well. My status changed from suspended to banned with no explanation as mentioned. However, I was billed for the next 30 days for that account at the same time I was banned. IT is IMPOSSIBLE to get any kind of information from Disney Toontown. I wrote to them following the initial letter of suspension and got no reply. The number listed for toontown no longer is answered by them, but another company called "Cisco." When I stayed on the line I was told the operator would answer; however, then another prompt said the operator was not available and the line went dead. There is no contact number or e-mail address published for Disney Toontown, so there is a dead end in every direction trying to find someone to talk to about this. I can't even cancel my account, which, of course, I will do if I am no longer going to be allowed to play. This did not use to be the case with Disney Toontown. I was always able to get customer support on the phone in the past. I am very disappointed in what used to be a really great famiily experience, since my entire family pays this game.
This report was posted on Ripoff Report on 08/28/2009 03:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/disney-toontowns-online/internet/disney-toontowns-online-restricted-and-banned-unfairly-shelby-ohio-486720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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