disneystore.com Disney's web site for Disney branded merchandise. Disney doesn't deliver the goods! Internet

We orded 7 items from disneystore.com. One was a personalized peice of clithing. Upon placing the order, no mention was made of any delays of the entire order due to personalization. After several weeks of wating, we called them. They sdaid that the entire order was on hold until the personalization was completed and the entire order would be shipped together. After another two weeks, a tiny package, containing JUST the personalized item arrived (Nothing else that was part of the entire order came along with it). After another week the REST of the order arrived, SHORT three of the five items. the items arrived in a box large enough to ship all of disneyworld, literally filled with bubble wrap.

After dumping out an enormous pile of buble wrap we found the two SMALLEST of the remaining five items and a note that said that the rest of the order was no longer available. WHY couldn't Disney.com have TOLD us that WHEN we first placed the call two weeks before hand? WHY was everything delayed because of a personalization when the personalized item WAS shipped searately, any way? Why offer items for sale and then not plan to have enough stock on hand to fill all the orders? Why not inform the public that item quantities were limited and may not be available? And lastly, what is the deal with the excessive overpackaging?