DJ's Snowmobile Adventures Not providing agreed upon services, made false accusations, violated terms of agreement Mammoth Lakes,, California

2/15/2010

Just returned from a 5 day trip to mammoth and enjoyed an incredible experience with every event from skiing, dining, shopping, sno cat dinner at Parralax and dog sledding.  The only negative experience was with DJ's snowmobile Adventures.  Here is my story.

I had reservations for 4 riders (2 doubles) for a Thursday am ride which included a lunch and guided tour.  This is a premium.  I was required to leave a deposit by leaving my AMEX credit card number at the time of reservation which was made many weeks in advance.

No problem so far....On Wednesday night i called to see if i could move the reservation to Saturday.  no, it is filled...no problem i said....see you in the am......Thursday at 7 am, one of our party has a personal problem with attending the ride so i call at 8am to see if the reservation could be moved to Friday instead......reservation agent says no problem, but cant do a lunch ride....fantastic i say, everything has worked out even though we had to juggle our schedules......so i thought.........

I get a call back an hour later saying that because i had no-showed last year, they were canceling my reservation!  What are you talking about???!!! I say...and not so kindly I might add.....well, you have been trying to cancel this reservation for 2 days the agent responds.....to which I say.....I am not canceling, I changed it because according to you, I had an option to move it to another date.  In addition, I said, I didn't no show last year, my bookkeeper took my reservation in my place which was approved by the company after i notified them in advance.....BTW...we have pictures of them on the snowmobiles..........incredibly frustrating!#$%^%&#&#!!!!\

Something very strange with the communication and customer service.  They had my credit card, they could have simply charged my card as is their policy if I had no-showed......but to cancel a reservation because they got their panties in a wad is simply ignorant and lacks comprehension of good business practices.

Well since then, i asked around town to the locals about this company regarding their reputation and found no positive responses.  Good marketing does not overcome bad customer service....the locals know this......the hotel where i stayed will not refer them business.  When the concierge of a major hotel chain will not refer hotel guests to a business or vendor....let the buyer beware.......

My recommendation is don't book with this company.  There are better options.  try Mxxxx (((REDACTED))) snowmobile Adventures..1 Minaret Rd, Mammoth Lakes, CA 93546,  USA  760-934-9645

The author has no vested interest in any competitor of DJ's Snowmobile Adventures.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.