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Report: #1195436

Complaint Review: Dodge-Chrysler co. - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Robert — El Dorado Arkansas
  • Author Not Confirmed What's this?
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  • Dodge-Chrysler co. Nationwide USA

Dodge-Chrysler Motor co. Dodge sold me a truck- lifetime power train warranty, then voided it. Maintained maintainance schedule through dealership Nationwide

*Author of original report: truck

*Consumer Comment: What's The Paperwork Say?

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 I bought my 2007 model Dodge Ram 1500 4x4 pickup new through Murphy Motor co in El Dorado, Ar when Dodge offered a lifetime powertrain Warranty for 1st owner. I'm not bashing Murphy. They tried to help but were met with unanswered e-mails. I kept my maintenance schedule up to date through the dealership. So last year, my Four wheel drive quit working and Dodge wouldn't cover it, they said because I was supposed to have done a 5yr inspection in which I never received a letter and wasnt notified by the dealership that seen me on a regular basis.But according to Dodge is my fault I guess.

Just sounds like they planned on doing this since they advertised the lifetime powertrain warranty to begin with to me. So I naturally felt angry and betrayed. I bought this truck on their word and paid it off before being told my warranty voided. Since then, I quit taking my truck to the dealership out of anger, and have paid thousands in repairs on the four wheel drive components, rear end, and transmission. Dodge lied to me to get me to buy their truck and when they knew I was about to have problems, they crawfished out of the deal! Don't trust Dodge!

This report was posted on Ripoff Report on 12/15/2014 03:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dodge-chrysler-co/nationwide/dodge-chrysler-motor-co-dodge-sold-me-a-truck-lifetime-power-train-warranty-then-voide-1195436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

truck

AUTHOR: Robert - ()

POSTED: Monday, December 15, 2014

 I'm just a simple minded person from the middle of nowhere. I'm sure Dodge has a legal right to void this warranty. But in giving car companies so much money for a vehicle, should'nt they go out of their way to stand by their word instead of going out of their way to get out of it?

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#1 Consumer Comment

What's The Paperwork Say?

AUTHOR: Jim - ()

POSTED: Monday, December 15, 2014

What does the warranty paperwork say?  What does the maintenance schedule say?  Do either mention the requirement for this five year check up?  If so, then YOU voided your own warranty.  No, I don't work for them.

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