Complaint Review: DolFun Tours LLC
DolFun Tours LLC HORRIBLY RUN BUSINESS - BEWARE! Melbourne Florida
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If I could give "Captain Bob" and DolFun Tours a NEGATIVE 5 Stars I would! The saddest part is that I never even took the trip on his boat. My review is strictly based on what a crappy businessman / customer service rep Bob is.
I purchased a $37 Groupon for 4. The email I received gave detailed instructions about redeeming the Groupon and booking the trip. Nowhere on the Groupon does it say anything about paying additional taxes. I read it several times, as well as reviewing it with a Groupon rep.
When trying to book the trip on the DolFun site, the site tried to charge me any additional $18 bucks! It does not say anywhere on the site WHY I was being charged an extra $18.
Understand that I have screenshots of EVERYTHING, and will try to post here so Yelp doesn't say my review is "disparaging".
I wrote via email to DolFun and was told the extra money was for taxes. I wrote back and said it was never spelled out anywhere in writing that I would be expected to pay additional fees/taxes/anything. I have purchased many local Groupons and NEVER have had an issue like this one. I sent screenshots to Captain (I use this term loosely) Bob. He tried feeding a line that taxes are in writing, and I sent back (again) screenshots that it does NOT specify taxes.
It was at this point that he told me to call Groupon and he doesn't want A*HOLES on his boat.
Thankfully, Groupon was awesome and is giving me a full refund.
I wish I would have read ALL the other terrible reviews here on Yelp, TripAdvisor, and Facebook. This is a terrible outfit!'
This report was posted on Ripoff Report on 07/31/2017 05:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dolfun-tours-llc/indian-harbour-beach-florida/dolfun-tours-llc-horribly-run-business-beware-melbourne-florida-1389548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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