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Report: #529807

Complaint Review: Dolphin Express - Hillside & Garfield New Jersey

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  • Reported By: eliben — Nationwide United Kingdom
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  • Dolphin Express 471 Mundet Place / 141 Lanza Ave. Hillside & Garfield, New Jersey United States of America

Dolphin Express, Dolphin International Shipping Terrible company, dreadful service, ripoff Hillside & Garfield, New Jersey

*Consumer Comment: Positive Experience Dolphin Express Shipping

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Terrible Company, Dreadful Service!


I contracted Dolphin Express International Shipping for my international move to Israel.  My move was timed to coincide with a break in my breast cancer treatment.

Although I received lower bids from other movers, my husband and I were prepared to pay a premium to a professional moving company in order to make sure my move would be as stress-free as possible in the interest of supporting my cancer treatment.

Dolphin Express saleswoman sold their services by providing recommendations from previous clients. Dolphin Express claimed to be a BBB member in good standing.



I decided on the basis of Dolphin Express s claim to reputability, vouchsafed by its Better Business Bureau membership, the (mostly) glowing encomia, and carefully crafted descriptions of its service as displayed on its Web site, www.dolphinexpress.com , to hire this company which represented itself as offering white glove service, rather than hiring the low bidder (included email).

It became clear the moment Dolphin Express s employees entered my apartment that I was not going to receive anything resembling the services I had contracted for. From the moment they arrived, Dolphin Express s employees were incompetent, negligent and abusive (included email).

On my own in my apartment with this group of thugs, I became increasingly frightened and anxious about what I would find once my belongings arrived in Israel.




Yet unfortunately, by then I was stuck. I had to be out of the apartment by the end of the month. If I dismissed these men I would lose the deposit Id already paid to Dolphin Express .

Rather than the white glove service Dolphin Express  so exuberantly advertised, what I received for my $5, 091.25 dollars was intimidation, extortion and damaged property (included email), an ordeal that has proven damaging to my recovery from breast cancer.




I stated previously I would settle with Dolphin Express  for $1, 740.06 (included email). In light of what has transpired, however, I expect a refund of Dolphin Express s full fee, $5, 091.25


This report was posted on Ripoff Report on 11/27/2009 08:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dolphin-express/hillside-garfield-new-jersey-07205/dolphin-express-dolphin-international-shipping-terrible-company-dreadful-service-ripoff-529807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Consumer Comment

Positive Experience Dolphin Express Shipping

AUTHOR: MCohen - (United States of America)

POSTED: Thursday, December 31, 2009

To Dolphin Express customer,

I am terribly sorry to hear about your horrible experience with Dolphin Express especially in your condition with breast cancer.  I pray for your health to improve and a quick treatment.

However, I must disprove your service with Dolphin Express because I had such a positive experience with them shipping my belongings from my home in MA to my home in Israel last year.   I researched a lot of companies before I chose Dolphin Express and I found their personal customer service and fixed rates to be the very best in the business from shipping my belongings to Israel.  I also asked a few friends that moved to Israel about their services with Dolphin Express/ Lidor Shipping (same company) and they could only tell me positive things about their experience as well.

I did not feel like I was being ripped off at all because all the fees were clear to me from the very first conversation.  I had conversations with other moving companies where I felt they low estimated me so they could get the sale but there would be fees on the other side that they were not telling me about.

Every time I called Dolphin Express I got an answer to my questions and when the men came to pack up my house they were very professional and kind.  My belongings arrived in Israel after 2 short weeks, nothing was broken, and nothing was missing.   The final bill was the expected amount, nothing was added due to fees.

I did not even have to go to the port, all my belongings were delivered to my home in Israel, which saved me a big headache.

I hope you mend the issue you have with Dolphin Express because I found them to be very high-quality people and great service.

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