Complaint Review: Donald Libby - Surprise Arizona
- Donald Libby 14987 W. Bloomfield Road Surprise, Arizona USA
- Phone: 480-658-8592
- Web:
- Category: Kitchens
Donald Libby/DNZ Custom Tile/Poison Tile Scam Artist and Thief Surprise Arizona
*Author of original report: Donald Libby is a liar and thief - no matter what he tries to say
*REBUTTAL Individual responds: my side of the story
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I hired Donald Libby/Poison Tile/DNZ Custom Tile on July 14, 2014 to install new granite countertops in my kitchen and for all new appliances. I paid him exactly what he qouted me for new granite, granite install and new appliances. He continually did not show up to finish the work, constantly lied and had many excuses on why he could not finish the job. In November 2014, we finally agreed that if he could not finish the job by December 8, 2014, he would give me a full refund. He never finished the job and on December 9, 2014, I requested my full refund. He still lies, and as of today, January 12, 2015, has still not finished the job and has not paid back one cent of my money. He does horrible subpar work and left my kitchen a mess. He left all of the old materials and countertops on the side of my house for months. I finally had to pay someone to take them to the dump because of HOA complaints. He ripped out the old countertops and never replaced them with the new granite that I paid for, so now I have wood planks for my counter tops. He portrays himself has being a licensed contractor, but in actuality, has not held a license for many many years. Beware of him!! Check out www.bbb.org (The Better Business Bureau) for more complaints about other people he has done this to.
This report was posted on Ripoff Report on 01/12/2015 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/donald-libby/surprise-arizona-85379/donald-libbydnz-custom-tilepoison-tile-scam-artist-and-thief-surprise-arizona-1201119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Donald Libby is a liar and thief - no matter what he tries to say
AUTHOR: C.S. - ()
SUBMITTED: Thursday, February 05, 2015
I am certainly NOT a family friend and had NEVER met Donald Libby until the day he gave me a qoute. I paid him full for the granite and all new appliances. The only amount I did not pay was the $500.00 he told me would be due when he finished the job. However, after 5 months he never finished the job and I demanded a refund. He never supplied me with any of the appliances and left my kitchen a mess. I paid him in full for granite and applianes on July 14th. He said he would install the granite and appliances the week of August 5th since I had that entire week off. He never showed up 1 time and never even called me. I had to repeatedly call him. Every time he didnt show up, he had a lie and excuse as to why he could not finish the job. Imagining listening to lies and excuses for more than 5 months on why he could not finish. I know now that he could not finish it becuase the $3,327.00 that I paid him, he used to pay his house because he was being kicked out of his rental house for no paying rent. After approximately 3 months, he still had not finished any part of my kitchen so he told me he would do the install for free and I would not have to pay him the $500.00 labor fee. He is a liar and lies about what he says he will do and can do and never finishes the job. I did not trust him in my house with my 12 year old daughter as he showed an unnatural interest in her and on multiple occasions offered to pick her up from school, which I refused!! During the 6 month period from when I paid him until I requested the refund, I called him on 2 occasions telling him my daughter was home from school and he could not be at my house that day. On both of those occasions he informed me that he already did not have any plans to work on my house those particular days. I did not trust him anywhere near my daughter and told him that he had to be out of my house by 3:00pm. Again, he is such a compulsive liar that blames everyone else for his not following through, that he lies and says he had to be gone by 1:00pm. Just another of the many many many lies he continues to tell. He has ripped off many many many people. So many that they would show up at his daughter's work looking for him because he would take thier money, not finish or not start the job and not give the people he took money from a refund.
Again, he had almost 6 months to do a job that should have taken 2 days. He never finished and refused to refund ANY my money back.
I would love to face him in court, but I know he will not show up. Just check out the Maricopa County Justice Court webiste. He has been sued by other people for doing this same thing, and he NEVER showed up for the hearing. So far, the Arizona Registrar of Contractors has filed 2 complaints against him (which you can also find on the Maricopa County Justice Court website), and he refused to show up for his hearing September 2014 so he currently has a warrant out for his arrest. We will see if he shows up for his March 2015 hearing.
Poison Tile is his company that he advertised with and DNZ Custom Tile is his comany according to his Facebook profile.
Attached, find picture of the shotty horrible work he did and the horrible way he left my kitchen and took my money.
Even

#1 REBUTTAL Individual responds
my side of the story
AUTHOR: don libby - ()
SUBMITTED: Thursday, February 05, 2015
Hello my name is Donald Libby. I made a deal with this toman christine Saint, she is a family friend. She paid the downpayment for the job not in Rull as she says. I started the job with her provisions of only working from 9.00 am to 1.30 p.m..She also would Cancel me because if her daughter not going to school. The job was for a kitchen granite install of baltic Brown. It was a 45 sqft kitchen. She also wanted new appliances whirpool. She gave me 3,300 down. That is not full payment. I also discapacidades Hall bath vanity for Free. I bought the sink and fabricantes the granite and re did all plumbing. I also did a stone backsplash for Free. She did buy the stone. I also señales the tile for Free. I started installing the granite with everything Fine. When i got to the last 2 pieces she informed me that she wanted no seamos. It is not possible to do with no seamos. Her exusting countetop had seams. At this time i realized she wanted to stock me for a full refund. I also have pictures of everything that is finished granite, microwave, backsplash, There are 2 sides to everything. I look forward to Meeting christine swift in court. I never told her i was licensed as im not. I was until 2010, I dont know where s he gets this dn z tile or poisontile.


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