Report: #1368349

Complaint Review: Doorstep Delivery of Indianapolis

  • Submitted: Tue, April 18, 2017
  • Updated: Tue, April 18, 2017
  • Reported By: indiana92 — Indianapolis Indiana USA
  • Doorstep Delivery of Indianapolis


Doorstep Delivery of Indianapolis Frauds, False Advertising, Theives, Discrepancy, Pocketing money, delivery Indianapolis IN

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 These people are frauds. Be sure to check with the restaurant before placing any orders through Doorstep Delivery. I have only used them for deliveries that'd I'd prefer to pay for with cash, and now I'm thankful that's the case. I wouldn't reccoment anyone to give this company their credit or debit information. My order today through Buffalo Wild Wings was quoted at $32.38 and $41.05 after delivery/processing fee. On their app, the prices listed were over double what the restaurant charged. I checked the BDUBS website to clarify my curiosity before calling. Yes, there was a discrepancy. So I called and spoke with the representative at BDUBS and she informed me the driver only paid $14.58 for my food. I asked her, Are you sure?! Because that is much, much less than what I'm paying. When I first placed my order through the app, I noted that I'd like a copy of my receipt with my food. [continued below]....

..... A minute later, received a call from Doorstep telling me they would not provide me with a receipt. After I had spoken to the restaurant and gotten the exact total, I called Doorstep back and spoke with the same man. He got very agitated when I told him the proper total. Saying very sternly and aggressively, NO, YOUR TOTAL IS $41.05 THAT'S WHAT YOU PAY. No reason to be so rude, little man! I explained I would provide the added leeway for delivery/processing fees and a generous tip and he still told me absolutely not. Ended the call. After that, I assumed they would tell the delivery driver to cancel his drive. But, minutes later the doorbell rang. I explained I wasn't expecting him and that I'd prefer not to pay for this food after speaking to the restaurant and hearing they were essentially pocketing my $20+. He was much kinder than the dispatch man (I wish I could call him by another name) but still insisted I pay their skewed total. Nope. Up until now, I hadn't considered the theft this company was getting away with. It encouraged me to open up my previous orders and investigate. What a surprise, they've gotten me for a hundred dollars in the past few months alone. One order in particular was $125 plus a $15 tip, but actually $40 from the restaurant. BUYER BEWARE

This report was posted on Ripoff Report on 04/18/2017 01:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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