Complaint Review: Doubleday Book Clubs - Indianapolis Indiana
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Doubleday Book Clubs P.O. Box 6325 Indianapolis, Indiana U.S.A.
- Phone:
- Web:
- Category: Book & Magazine Publishers
Doubleday Book Clubs repeated ripoffs, non-existent customer service, false come-ons Indianapolis Indiana
*Consumer Comment: Contact Info the reps and management are rude as hell!
*Consumer Comment: Contact Info the reps and management are rude as hell!
*Consumer Comment: Contact Info the reps and management are rude as hell!
*Consumer Comment: Contact Info the reps and management are rude as hell!
*Consumer Suggestion: Method of contacting customer service
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I have been a member of Doubleday Book Club for more than 10 years. My husband has ordered from their Large Print Book Club for about five years. For the past two years they have repeatedly mischarged and cheated us.
Doubleday Book Clubs has repeatedly mischarged us, failing to calculate advertised promotions, such as percent off and free books and three for the price of two, into their charges. They have also sent unordered books and charged twice for the same books. Once they even enrolled us in another book club in which we had no interest, sent us books and tried to charge us!
They have no phone number and do not respond to complaints sent through the mail. You are responsible for getting unwanted and unordered items back to them. The only way to contact them seems to be through e-mail. Even then, they do not respond to specific concerns. They reply that "your concerns have been reflected in you next invoice." Then they send another bill that may or may not take care of the matter.
You must check invoices carefully and never allow them to charge your credit card directly without seeing the itemized charges. As soon as we get our most recent concerns take care of, we will cancel our memberships. Their response is to send us invitations to join one of their other book clubs, including The Literary Guild (notice the same address).
Emily
Rochester, New York
U.S.A.
This report was posted on Ripoff Report on 04/30/2003 10:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/doubleday-book-clubs/indianapolis-indiana-46206/doubleday-book-clubs-repeated-ripoffs-non-existent-customer-service-false-come-ons-india-55087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#5 Consumer Comment
Contact Info the reps and management are rude as hell!
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Friday, March 18, 2005
I just tried the numbers listed and neither work, I did however find a number that does work. I have called and spoke with someone, although the reps and management are rude as hell! The number is 717-918-1066. Good luck!
Also, I am having the same problem with being mischarged. We ordered a book in December that was a pre-order, they didn't ship it and we had to order it again. We have paid for it, but they say we haven't. We requested proof of the debt, but amazingly enough they haven't sent it to us. It's funny that when they are billing us for something we receive the bill or the books, but when they have to prove a debt we don't get the letter!
#4 Consumer Comment
Contact Info the reps and management are rude as hell!
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Friday, March 18, 2005
I just tried the numbers listed and neither work, I did however find a number that does work. I have called and spoke with someone, although the reps and management are rude as hell! The number is 717-918-1066. Good luck!
Also, I am having the same problem with being mischarged. We ordered a book in December that was a pre-order, they didn't ship it and we had to order it again. We have paid for it, but they say we haven't. We requested proof of the debt, but amazingly enough they haven't sent it to us. It's funny that when they are billing us for something we receive the bill or the books, but when they have to prove a debt we don't get the letter!
#3 Consumer Comment
Contact Info the reps and management are rude as hell!
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Friday, March 18, 2005
I just tried the numbers listed and neither work, I did however find a number that does work. I have called and spoke with someone, although the reps and management are rude as hell! The number is 717-918-1066. Good luck!
Also, I am having the same problem with being mischarged. We ordered a book in December that was a pre-order, they didn't ship it and we had to order it again. We have paid for it, but they say we haven't. We requested proof of the debt, but amazingly enough they haven't sent it to us. It's funny that when they are billing us for something we receive the bill or the books, but when they have to prove a debt we don't get the letter!
#2 Consumer Comment
Contact Info the reps and management are rude as hell!
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Friday, March 18, 2005
I just tried the numbers listed and neither work, I did however find a number that does work. I have called and spoke with someone, although the reps and management are rude as hell! The number is 717-918-1066. Good luck!
Also, I am having the same problem with being mischarged. We ordered a book in December that was a pre-order, they didn't ship it and we had to order it again. We have paid for it, but they say we haven't. We requested proof of the debt, but amazingly enough they haven't sent it to us. It's funny that when they are billing us for something we receive the bill or the books, but when they have to prove a debt we don't get the letter!
#1 Consumer Suggestion
Method of contacting customer service
AUTHOR: Lori - (U.S.A.)
SUBMITTED: Thursday, December 16, 2004
I've been having problems with them, and this is how I talk to their unfriendly customer service. Call 717-918-1065, when it prompts you for an account number press random wrong numbers or not enough numbers and you should be connected to a real live talking person. I also found this number today, but I haven't called it yet to see if it works- 717-918-4120. Best of luck getting in touch with them.
Advertisers above have met our
strict standards for business conduct.
