Complaint Review: Down House lounge - Brooklyn New York
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- Author Confirmed
- Down House lounge 250 Ave X Brooklyn, New York United States of America
- Phone: (718) 627-3200
- Web: http://www.downhouseny.com/
- Category: Restaurant Delivery Services
Down House lounge stealing, extortion, russian criminals Brooklyn, New York
*REBUTTAL Owner of company: unfortunate incident
*REBUTTAL Owner of company: Unfortunate incident
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We came to this place and shared the table with other people, when they left they paid their bill, later we asked for our bill and i decided to check it. i was surprised to see in our bill charge for vodka because nobody ordered it. i asked the waitress to explain what is going on and she said that she forgot to include it in a bill of people that were sitting next to us and that's why she included in our bill. WTF!!!! why i have to pay for her mistake! then we left exact amount for what we ordered, however, we were stopped by security, i said that i left money on the table but he with demanding voice asked me to bring money to him to prove that we paid full amount. so, they did not let us out until we paid for the vodka that nobody never ordered. Moreover, our neighbors by the table paid fully for what the ordered, so the waitress wanted to make extra cash hoping that we are drunk and not going to notice the charge for vodka... that is disgusting and unprofessional!
This report was posted on Ripoff Report on 01/29/2012 12:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/down-house-lounge/brooklyn-new-york-11223/down-house-lounge-stealing-extortion-russian-criminals-brooklyn-new-york-830500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
unfortunate incident
AUTHOR: Downhouse - (United States of America)
SUBMITTED: Thursday, December 06, 2012
This web site was just brought to my attention by an employee.. almost a year later and it is unfortunate that so much time has passed. Understandably you were upset. Please accept my apologies.
I will try to ponder this matter further
1. I cannot speak for the events of that night, yet under the circumstances, when several groups of people sit at one table and everyone orders - it is possible for a server to make an innocent mistake by confusing who ordered what drinks. Especially if people ask for a split check at the end. I can honestly say that in all the years, we have never had another situation like this.
2. It is also possible that the other group while paying the check did not notice the mistake or, in fact, chose to ignore it.
3. Nowhere in your report do I see that you tried to contact a manager and solve this issue. Why?
Again, I am profoundly sorry for the events of that night. I will address this with the staff now to make sure this does not happen again.
#1 REBUTTAL Owner of company
Unfortunate incident
AUTHOR: Downhouse - (United States of America)
SUBMITTED: Thursday, December 06, 2012
This web site was just brought to my attention by an employee.. almost a year later and it is unfortunate that so much time has passed. Understandably you were upset. Please accept my apologies.
I will try to ponder this matter further
1. I cannot speak for the events of that night, yet under the circumstances, when several groups of people sit at one table and everyone orders - it is possible for a server to make an innocent mistake by confusing who ordered what drinks. Especially if people ask for a split check at the end. I can honestly say that in all the years, we have never had another situation like this.
2. It is also possible that the other group while paying the check did not notice the mistake or, in fact, chose to ignore it.
3. Nowhere in your report do I see that you tried to contact a manager and solve this issue. Why?
Again, I am profoundly sorry for the events of that night. I will address this with the staff now to make sure this does not happen again.
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