Doxy Lingerie Ripoff Over a month with ignored emails no refund and empty promises Scammer Kalamazoo Mississippi

After a month and multiple discussions, I have finally obtained a refund. Not quite the best outcome but Jennifer assures me that she is taking steps to remedy this situation in the future. I suppose we will have to see if reports continue to flow in or not.

I was able to (finally) obtain a resolution in the form of a refund - it just came through. To Jennifer's credit, it was made on the 31st, as she did indicate, so I retract my previous statement. It took 6 days to post, which is unusually long, but I do have my money back. However, the sad part is that it took a month to obtain and much fustration, unanswered emails and excuses. I obviously will opt to do business elsewhere in the future but I am willing to give Jennifer the benefit of the doubt - although there are certainly enough other customers who have problems that makes me wonder what is really going on here. If she is having staffing problems then I would suggest she make some hires very quickly in the customer service area and consider taking phone calls or at the very least respond within a business day or two, max. If drop shippers are your problem, then there are solutions - carry inventory or find shippers who are reliable.

Taking weeks to respond to emails, not shipping product right away and not offering any kind of phone response is a sure fire way to piss your customers off to no end. In the end, atleast I have my money back. Very dissatisfied overall.

I was able to (finally) obtain a resolution in the form of a refund - it just came through. To Jennifer's credit, it was made on the 31st, as she did indicate, so I retract my previous statement. It took 6 days to post, which is unusually long, but I do have my money back. However, the sad part is that it took a month to obtain and much fustration, unanswered emails and excuses. I obviously will opt to do business elsewhere in the future but I am willing to give Jennifer the benefit of the doubt - although there are certainly enough other customers who have problems that makes me wonder what is really going on here. If she is having staffing problems then I would suggest she make some hires very quickly in the customer service area and consider taking phone calls or at the very least respond within a business day or two, max. If drop shippers are your problem, then there are solutions - carry inventory or find shippers who are reliable.

Taking weeks to respond to emails, not shipping product right away and not offering any kind of phone response is a sure fire way to piss your customers off to no end. In the end, atleast I have my money back. Very dissatisfied overall.

I was able to (finally) obtain a resolution in the form of a refund - it just came through. To Jennifer's credit, it was made on the 31st, as she did indicate, so I retract my previous statement. It took 6 days to post, which is unusually long, but I do have my money back. However, the sad part is that it took a month to obtain and much fustration, unanswered emails and excuses. I obviously will opt to do business elsewhere in the future but I am willing to give Jennifer the benefit of the doubt - although there are certainly enough other customers who have problems that makes me wonder what is really going on here. If she is having staffing problems then I would suggest she make some hires very quickly in the customer service area and consider taking phone calls or at the very least respond within a business day or two, max. If drop shippers are your problem, then there are solutions - carry inventory or find shippers who are reliable.

Taking weeks to respond to emails, not shipping product right away and not offering any kind of phone response is a sure fire way to piss your customers off to no end. In the end, atleast I have my money back. Very dissatisfied overall.

I was able to (finally) obtain a resolution in the form of a refund - it just came through. To Jennifer's credit, it was made on the 31st, as she did indicate, so I retract my previous statement. It took 6 days to post, which is unusually long, but I do have my money back. However, the sad part is that it took a month to obtain and much fustration, unanswered emails and excuses. I obviously will opt to do business elsewhere in the future but I am willing to give Jennifer the benefit of the doubt - although there are certainly enough other customers who have problems that makes me wonder what is really going on here. If she is having staffing problems then I would suggest she make some hires very quickly in the customer service area and consider taking phone calls or at the very least respond within a business day or two, max. If drop shippers are your problem, then there are solutions - carry inventory or find shippers who are reliable.

Taking weeks to respond to emails, not shipping product right away and not offering any kind of phone response is a sure fire way to piss your customers off to no end. In the end, atleast I have my money back. Very dissatisfied overall.

My credit card was not refunded. I have waited 30 days with no refund and no products. My paper work is apparantly not the only paperwork that you have lost. I said ok to the discount if my products would arrive within a week. You apparantly decided that was not possible and you cancelled the order (which was fine) - but refused to refund the money, despite saying you were going to. This is not fine. I just checked again and the money has still not appeared. No bank takes 60 days to refund your money - I purchased a defective lawn mower from Lowes on the same card and the refund posted within two days. As of today, it has been one week since you stated you made a refund. I own and operate a business and I process a significant amount of credit card transactions and from time to time we refund customers. None of them ever take longer than a few days to post. It has been a week since you claimed to have processed the refund.

I did not "go through my bank" - this is a credit card refund. Log into Verisign or whatever payment processor you use and find my transaction and click refund. It will post within a day, two tops. Seeing as there is no refund in my account, the only likely explanation is that you have not made said refund yet.

It is more than fair that I am accusing you of criminal activity. Look around you - if this was a one time problem or one that was addressed during the first 10 emails I sent (which had no responses) then I would let things slide - people are human and mistakes are made. But - when you make dozens of "mistakes", so many that people are flocking to sites such as this to let people know to stay away, that leads me to believe that something is amiss here. This is willful and in my opinion goes far beyond a civil violation.

John,

you will see that your credit card was refunded the same day that you asked me to refund it. I explained to you that your order paperwork was lost, and offered a discount if you still wanted the order, or a refund if that is what you preferred. I did not say a refund would take 60 days, I told you that I would refund you immediately, but if you went through your bank, that THEY could take 60 days to refund you. I understand that you're upset, but I explained the situation, and proceeded exactly how you had asked me to. I think it's unfair that you are accusing of us criminal activity, as it was an honest mistake, and I explained that to you very politely.