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Report: #1460086

Complaint Review: Dr. Cynthia M. Poulos, MD, Classique Medical Spa - Northborough Massachusetts

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  • Reported By: B — Milford Mass United States
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  • Dr. Cynthia M. Poulos, MD, Classique Medical Spa 17 South St Northborough , Massachusetts United States

Dr. Cynthia M. Poulos, MD, Classique Medical Spa Dr. Cynthia M. Poulos MD Classique Medical Spa Performed a procedure and after seeing two professionals was told she created another issue Northborough Massachusetts

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I met Dr. Poulos when she was working at Milford Hospital - my initial consult was probably 5 or so years ago. She's very blunt, but so am I, and she's very informative- in regards to what she thinks will be the best course of action for you with reference to your concerns. But over the last 1.5 years there's been continual problems that I have brought up. DR. Poulos had done a procedure called Precision TX on my neck and chin. For that I had given her a positive review. The issues she was to correct were gone. But I noticed what almost looked like a jowl forming on my right side after that procedure.

When I brought this up two weeks ago to the nurse and to the doctor herself -the nurse stated she couldn't really notice it, looked like asymmetry to her which everyone's face has, but I desired the doctor's opinion. She comes in and as her usual self - and I'm used to it - bluntly says "oh that's age." So I guess I aged right after the procedure. She said my only option was to do a mini face lift to permanently get rid of it. Really? Well her office took a bunch of pics-you would have thought that you would have told me I could just get the mini lift before I dished out 1000s of dollars for this Precision TX procedure. But let's have her get the procedure & then tell her she's aged in a few months and now needs a mini face lift? What they do not know is that I did have two more opinions - both plastic surgeons are located in Providence. They do believe the Jowl was caused from the Precision TX. They don't believe that I need a face lift they think I'm too young for it, but Dr. Poulos had no problem bringing it up. They said my right side cheek is not symmetrical, under my lower cheek I've lost volume and that Restylane injections in those areas with some back into the jawline (which was lipo'ed during Precision TX) would resolve the problem I saw. They both said it's temp I'll always need the fillers now, so that's money that is on top of the surgery I just paid for. Fix one thing, and she created another issue.

One should also note that YOUR time does not matter to this office. There's a reason why this office is giving money off if you do reviews. They're trying to erase or push down the bad ones. So when they are giving us cards that say money off if you review they are violating TOS with not only yelp but with Realself which she also wants reviews on because she's got bad ones there too. So just know when you see reviews coming in lately, they're offering some money off - not much but they're basically paying for a good review. Also within the last year and a half they've canceled on me continually. I've brought this up to the office manager & she said to me that "Dr. Poulos is a surgeon, she or her nurses can't help emergencies that arise." But they don't care that they cancel on you when you have your own clients at an obvious loss of pay. Have I ever been offered money off for my loss of pay for I believe the 4 times they've canceled on me this year alone? Never.

They also forgot to even schedule one particular follow up appt after I had my surgery done because Dr. Poulos asked why I was still wearing my compression mask. Oh, I don't know? Because last I knew that's the last instructions I was given. Dr. Poulos was like oh no I was wondering why I hadn't seen you sooner - I thought you canceled. No I didn't, that is their way of operating not me. They just forgot to schedule a follow up. Professional. Not quite. And when I had to reschedule this surgery I did so three months in advance because I was buying a house and could not put that type of money on my card or take it out of savings. They charged me a 150.00 rescheduling fee three months prior to surgery?! I've let ALL go because the Botox she was using before that did work helped and the chin and neck were fixed. But to find out that there was a mistake made by two other professionals confirming is pretty sad. I was thrilled that Dr. Poulos could fix what she did. Wasn't expecting a problem on my right lower cheek and pain still in that area 6 months later. There's no pain on the other side. The two plastic surgeons I went to all in the same day said most lasers won't do much and are a waste of money. They also said that I'm too young for a mini face lift that can also create more issues.

So when you see an array of good reviews after mine, just know she's been getting other bad reviews and so she's offering money off to write a good one. Paying for reviews. So ethical. Also the letter that went out to you guys was dated 8/5. I had my consults on 8/6. Not getting my face ruined again when I thought she was doing a great job on the chin but told by two other professionals that was not the case with my cheek. I was also told that the volbella you use is junk by both surgeons because I find it doesn't stay. It's all about money.

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