Complaint Review: Dr. Kelly Austin - Internet
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- Author Not Confirmed
- Dr. Kelly Austin 11828 Bernardo Plaza Ct Internet United States of America
- Phone: 858-705-1727
- Web: nhealth.ca
- Category: Doctors
Dr. Kelly Austin Naturopathic/Holistic Doctor, lack of accountability Internet
*UPDATE Employee ..inside information: Response
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I went to Dr. kelly Austin because I believe in a natural approach to healing and she is close to where I work. I wanted to know why I am tired all of the time and if my hormones and thyroid are out of wack. I do not have health insurance and cannot afford it.
I was sent to a lab for blood work in August 2010. I waited for someone to call me back and schedule a follow up, but it never happened. Sept faded into Oct and then I got incredibly busy with the holidays. By the time I thought about it again, it was Jan 2011. I sent an email and finally received a call that they had "found" my tests.
When I finally went for my appt the Dr. based her recommendations on tests taken six months ago and still expected me to pay for the labs. (also they had no records of me paying for the last visit, which I had to bring proof of). I then paid for the present appt and Dr. Kelly Austin suggested I write a postdated check for the lab tests (since I couldn't afford to pay for both at the same time.) Come to find out, when I checked my bank account that next week, the office manager had deposited BOTH checks and I was overdrawn. The bank says postadating a check isn't technically legal, so they don't have to honor it.
The six month old test results showed that I was anemic, had low calcium and some hormone issues. Not life threatening, I admit, but I do not consider this Dr's. office to be very professional or responsible. They do not admit when they are wrong and they are still making me pay for the lab tests that they lost. Why should I pay for their mistake? Now the Dr. says she will temporarily give me back the lab fees if I write ANOTHER postdated check to be deposited later. Why would I trust them not to deposit it early again?
I should not have had to call them to remind them to get my test results. I should not have had to provide proof of my previous payment. I should not have to pay for tests that are six months old. They have done nothing to try and appease me. I do not recommend this Drs. office to anyone.
This report was posted on Ripoff Report on 02/09/2011 10:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dr-kelly-austin/internet/dr-kelly-austin-naturopathicholistic-doctor-lack-of-accountability-internet-693385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee ..inside information
Response
AUTHOR: Prime Wellness - (USA)
SUBMITTED: Tuesday, June 23, 2015
Dear Patient,
We apologize for any misunderstanding regarding our policies.
While we cannot comment on your specific case, it is our general policy that:
a) It is the patient's responsibility to schedule follow up appointments to review lab results
b) We do not accept postdated checks
Here at Prime Wellness, we contact patients with alarming lab results as soon as they are sent to our office, as well as accommodate the patients schedule for any necessary follow up with the Doctor. If lab results are not critical, they are to be reviewed at the scheduled appointment time. We do our best, to schedule patients for there consecutive follow up consults at each visit.
In regards to financial constraints, if a patient were unable to pay for their services at the time the service is rendered, we work together to come up with the best repayment plan.
If you have not done so already, please contact our office to discuss your particular case. We would like to address your concerns.
Again, we apologize for any misunderstanding regarding our policies.
We appreciate your feedback,
The Prime Wellness Team
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