Complaint Review: Dr. Robert B. Sussman
Dr. Robert B. Sussman avoid avoid avoid Boca Raton Florida
*Author of original report: You're not really understanding...
*Consumer Comment: Are you serious??
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I started dealing with Dr. Sussman in February 2015.
My fiancee Emily Wilson had gone to his office on December 2 2014.
She wanted to do 1 simple test that would not cost very much out of pocket.
She explained to the nurse that she was between insurance plans at the moment and did not have insurance.
Imagine our surprise when the bill from the lab showed up for over $780 dollars.
I found out that they had run a half dozen tests because the 1 simple test she had wanted was included in a package test.
They did this even after she told the nurse she was not on an insurance plan at the moment.
The nurse apparently did not care.
When I called them on the phone and told the receptionist she was being recorded, she got very defensive and said the doctor is not in and you need to call back on thursday, then hung up.
I finally managed to speak with Dr. Sussman.
I asked him if he would pay the rest of the $780, we did not have an issue with paying for the test that was ordered, which came out to $81.12
He said no, I can't do that.
He finally agreed to pay half the amount, since they have deals with the lab companies and it would not cost him anything to do so.
I agreed on my fiancee's behalf to pay $390
I wanted to fight it in court, but she convinced me not to.
We really shouldn't have even had to get this far.
If the doctor really cared about his reputation or his patients at all he should have immediately apologized for the mistake and offered to pay the rest of the bill.
This report was posted on Ripoff Report on 07/31/2015 07:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dr-robert-b-sussman/boca-raton-florida-33433/dr-robert-b-sussman-avoid-avoid-avoid-boca-raton-florida-1245604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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