Complaint Review: Dr. Steve G. Jones
Dr. Steve G. Jones Unresponsive/Do not stand behind product Internet
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After experiencing download problems with the product (US $150 for product suite) contacted Customer Service off contact form on the website. Not even the courtesy of acknowledgement.
A number of contacts received the same non-responsiveness.
Finally unable to access the examination site as per the workbook and instructions on the website. Filed a number of complaints. No response. Eventually found the email address as reported.
Initially told that I would be refunded, gladly. Then 'unfortunately beyond the 60 day period that the system allows'. I was asked to document my emails but since they went through their website I have no records.
I am being repeatedly told that the system does not allow for refunds beyond the 60 day period.
I am obviously not alone in experiencing these problems and feel that a class action should be initiated against this company.
This report was posted on Ripoff Report on 03/29/2016 06:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dr-steve-g-jones/internet/dr-steve-g-jones-unresponsivedo-not-stand-behind-product-internet-1296673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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