Drawerslides.com Bold Hardware They take the money and run. Auburn Internet

I ordered several drawer slides and associated hardware for a cabinetry project through my business.  I was charged right away and received a prompt order confirmation.  From there it was all down hill.

One month later I had no drawer slides and an angry customer.  I called and got no response.  I e-mailed and got no response.  I chatted and got no response.  About a week later my office manager got in touch via the chat option.  They informed her that the product was no longer available.  She asked for a refund and was told it would take 3-5 days.  3-5 days passes and no credit.  

I try to chat and say i need to get my money back.  I get no response.  I then close the window and start my chat by saying I have a drawer slide question.  I get an immediate response.  I then say I have an issue with my refund blah blah blah.  Joe tells me that he will talk to accounting.  I say thank you and leave feeling good that I have talked to someone, even though I know that his name is probably not Joe and there is no accounting department.  

A few days later there is still no refund.  I get on to the website and fire up my new favorite chat service.  What do you know, it's my buddy Joe again.  I say hey Joe I am checking on my refund for order number blah blah.  He says what is your e-mail address.  First time they have asked for that.  I tell them and "poof" the chat window dissapears.  I hope Joe is OK.  

Long story short this company has some really serious issues with customer support.  They are, as far as I have seen a total scam.  I only hope that they aren't stiffing poor Joe.  It seems like he must have quite a work load on his little chat machine.