Drawlon Tsang / Rhinomart BUYER BEWARE of Drawlon Tsang and Rhinomart - dishonest company Chino California

This Emma Jackson lady ordered some items on our site, $2586.46 to be exact. She then calls a few days later insisting that everything be delivered within 2 days. With this size of an order it takes 3-7 days to pull (as stated on our policy) and another few days for regular Ground transit time. We notified her once the order had been pulled and prepared for shipment. She had then threatened to cancel this order unless we expedited overnight at our cost. This meant $2200+ just for overnight service. Of course, we just couldn't perform this, and as an alternative just to take care of this situation, and offer what I thought was fair/good customer service, I offered to send her shipment 3 day service, in which we will cover half of that cost if she was willing to cover the rest. She went abusive and threatening over the phone about posting reviews to ruin our reputation both through online means, and bbb. Anyways, we ended up refunding her monies in which she called every hour to harrass us about the refund. Her refund was completed within 1 week.
So as an Accuser, insinuiating we are a ripoff, we received a very interesting phone call from her buyer. He notified us recently that if we knew where Emma Jackson is...apparently the accuser had been ripping off her customers. Victor Le, stated to me today, that he sent her $8000.00 for goods, and only received $3000.00 worth. He is still expecting a $5000 balance of goods or refund. So far, he is not able to reach Ms. Jackson, or her alledged company Jackson Worldwide. She is solely acting as a broker, and never once own any of the goods she represents. This is an okay practice, but she needs to represent the goods exactly the way her supplier has in piece count, quality, and full descriptions. When she provided us a packing slip to insert into her dropshipment order, it was apparent then that she misquoted several times the count (didn't even bother to be accurate), description, and grossly marked up the cost we sold her the goods for.
The way I see it, I wouldn't have posted a response here, but in light of her multiple negative postings about us, and defamations, I felt it a duty to bring to light the true intent of this person. She IS not to be trusted. If she is deceitful to her own customers, then what can you say about the review posted here unfairly against us? even when her monies had been refunded? Too bad for Mr. Le, he's out $5000.00 and without any recourse against this lady.

I've given Mr. Le this link and thread so that he can post here legitimately against Emma Jackson, and possibly bring to light her degligence from the beginning. So TRUELY BEWARE of Emma Jackson, dba Jackson Worldwide. Here are a couple of phone numbers in which she is no longer answering calls... 206-722-5363, 206-334-5363. Be careful, she is not a class act.

Refund Recieved 07/29/8

----- Original Message -----
From: XXXXXXXXXXXX
To: Drawlon@rhinomart.com
Sent: Friday, July 25, 2008 2:47 PM
Subject: I have not received my refund from you for Invoice # 08-0001704


Mr. Tsang

It is July 25, 2008 we are 3 weeks into this issue and you have made no honest effort to resolve the problem. I have not received my refund you claimed to have processed 2 weeks ago.

Please provide a verifiable transaction number and the date of transaction regarding the refund of $2,310.06 for Invoice # 08-0001704 in writing via email.

The actual invoice amount for Invoice # 08-0001704 is $2,887.58, you are claiming a restocking fee of $577.52 for an order you chose to cancel because you refused to perform to your word resulting in the refund amount being $2,310.06.

I require a verifiable transaction number and transaction date from your financial institution not the four digit Reference # 3880 that you place in your online store for your own internal records.

Avoiding telephone calls, not returning telephone calls, and withholding verifiable transaction information will not make this problem go away. Your behavior and lack of integrity in this matter is an insultingly poor way to conduct business.

Thank-you

----- Original Message -----
From: XXXXXXXXXXXX
To: Drawlon@rhinomart.com
Sent: Friday, July 25, 2008 2:47 PM
Subject: I have not received my refund from you for Invoice # 08-0001704


Mr. Tsang

It is July 25, 2008 we are 3 weeks into this issue and you have made no honest effort to resolve the problem. I have not received my refund you claimed to have processed 2 weeks ago.

Please provide a verifiable transaction number and the date of transaction regarding the refund of $2,310.06 for Invoice # 08-0001704 in writing via email.

The actual invoice amount for Invoice # 08-0001704 is $2,887.58, you are claiming a restocking fee of $577.52 for an order you chose to cancel because you refused to perform to your word resulting in the refund amount being $2,310.06.

I require a verifiable transaction number and transaction date from your financial institution not the four digit Reference # 3880 that you place in your online store for your own internal records.

Avoiding telephone calls, not returning telephone calls, and withholding verifiable transaction information will not make this problem go away. Your behavior and lack of integrity in this matter is an insultingly poor way to conduct business.

Thank-you

----- Original Message -----
From: XXXXXXXXXXXX
To: Drawlon@rhinomart.com
Sent: Friday, July 25, 2008 2:47 PM
Subject: I have not received my refund from you for Invoice # 08-0001704


Mr. Tsang

It is July 25, 2008 we are 3 weeks into this issue and you have made no honest effort to resolve the problem. I have not received my refund you claimed to have processed 2 weeks ago.

Please provide a verifiable transaction number and the date of transaction regarding the refund of $2,310.06 for Invoice # 08-0001704 in writing via email.

The actual invoice amount for Invoice # 08-0001704 is $2,887.58, you are claiming a restocking fee of $577.52 for an order you chose to cancel because you refused to perform to your word resulting in the refund amount being $2,310.06.

I require a verifiable transaction number and transaction date from your financial institution not the four digit Reference # 3880 that you place in your online store for your own internal records.

Avoiding telephone calls, not returning telephone calls, and withholding verifiable transaction information will not make this problem go away. Your behavior and lack of integrity in this matter is an insultingly poor way to conduct business.

Thank-you

----- Original Message -----
From: XXXXXXXXXXXX
To: Drawlon@rhinomart.com
Sent: Friday, July 25, 2008 2:47 PM
Subject: I have not received my refund from you for Invoice # 08-0001704


Mr. Tsang

It is July 25, 2008 we are 3 weeks into this issue and you have made no honest effort to resolve the problem. I have not received my refund you claimed to have processed 2 weeks ago.

Please provide a verifiable transaction number and the date of transaction regarding the refund of $2,310.06 for Invoice # 08-0001704 in writing via email.

The actual invoice amount for Invoice # 08-0001704 is $2,887.58, you are claiming a restocking fee of $577.52 for an order you chose to cancel because you refused to perform to your word resulting in the refund amount being $2,310.06.

I require a verifiable transaction number and transaction date from your financial institution not the four digit Reference # 3880 that you place in your online store for your own internal records.

Avoiding telephone calls, not returning telephone calls, and withholding verifiable transaction information will not make this problem go away. Your behavior and lack of integrity in this matter is an insultingly poor way to conduct business.

Thank-you

July 23, 2008 - Called Drawlon Tsang at Rhino Mart he was "busy in a meeting" I left a message with the receptionist to have him give me the transaction number for the refund he claims to have processed - I never received a callback, email, or fax regarding transaction number.

July 24, 2008 - Called Drawlon Tsang at Rhino Mart regarding the status of my refund and got the run around from his staff again.

Filed complaint with the Better Business Bureau on 7/24/08

Filed complaint with California Attorney General on 7/24/08