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Report: #414266

Complaint Review: DRI Element5, Pc Tools, Digital River Company, Spyware Doctor - Internet

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  • Reported By: Harrisburg Pennsylvania
  • Author Confirmed What's this?
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  • DRI Element5, Pc Tools, Digital River Company, Spyware Doctor Internet U.S.A.

DRI Element5, Pc Tools, Digital River Company, Spyware Doctor unauthorized credit card charges Internet

*Consumer Comment: Report your card lost or stolen to the bank!

*Consumer Comment: PC Tools is a scam operation

*Author of original report: DRI

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charged my credit card $29.95. I disputed the charge with Bank of America and now it is pending. I tracked down this company (google) and found 3-4 companies involved. If you downloaded some software or a virus/malware program like "spyware doctor" you may be charged 29.95 yearly without even knowing it!!

I had the same problem with my BOA credit card last year with charges coming from "AP9 shopping essentials". Finally resolved that issue.

I have a funny feeling since this only happens with my Bank of America credit card, someone has access to this account and throws a charge in there occassionally hoping I won't see it.

Needless to say I am cancelling this credit card, ***beware if u have a Bank of America credit card.

Harrisburg, Pennsylvania

This report was posted on Ripoff Report on 01/21/2009 04:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Report your card lost or stolen to the bank!

AUTHOR: Peggy - (U.S.A.)

POSTED: Sunday, February 12, 2012

I tell everyone they should go to their bank and report their credit/debit cards lost or stolen every six months. Everyone who then has your card number will no longer be able to use it, because you will get a new number with your new credit/debit card. I am doing that tomorrow, because this rip off company did the same to me when I DID cancel auto renew a month ago. Your are right, they are a rip off con artist website and need to be stopped. I just filed a report on them today with the Attorney General of California, the BBB and now Ripoffreport. See my report from Peggy

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#2 Consumer Comment

PC Tools is a scam operation

AUTHOR: Carolyn - (USA)

POSTED: Friday, February 25, 2011

I noticed a charge of $29.95 on my credit card last month for "PC Tools" and didn't recognize them so looked into it. Turns out that a YEAR AGO, same amount was billed to my CC (I didn't notice the charge) for something called "Registry Mechanic," a charge I never authorized. In fact, I have no idea what "Registry Mechanic" means! PC Tools claimstheysent me a 30-day notice that this service, or whatever it is, would be automatically renewed but I never got that email. Guess what? The email they had on file for me wasn't mine. No wonder I never got that 30-day notice -- or the "confirmation" email they supposedly sent a year ago when someone, not me, authorized the purchase of Registry Mechanic. They have agreed to reimburse me for the $29.95 annual renewal fee but said they were very sorry, there was nothing they could do about the original charge from a year ago. How the hell are they getting my credit card information is what I'd like to know. Interestingly, it was also a Bank of America CC.

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#1 Author of original report


AUTHOR: Scpac1 - (U.S.A.)

POSTED: Wednesday, January 21, 2009

well.........a little research pays off. Resolved the issue with "pctools" and got a full credit. It seems I downloaded "spyware doctor" for free about 1 year ago and they were "automatically renewing the subscription even though it was free originally". They had no idea I uninstalled the program and was using something different. They apologized and issued a credit.

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