DRive Finacial Services ripoff Carol Stream Illinois

WE mailed our car note to Drive Finacial, in the provided envelope with the payment stub and the account# on the money order. A month late they informed us they did not recieve payment and wanted two notes plus late fees. We informed them of the cercomsances, and they called us liars. Thank goodness we had sent a money order instead of a check. We reported this to the bank who tracked the m.o. It had been altered and cashed in miami. We informed Drive that the m.o. must have been stolen from their payment center (of course they denided).

Three months later they sent a letter stating they did delay payment pending investigation, which they did not do. This was only after the FICA and Postmaster General had intervened on our behalf. We continue to have to speak to the rudest people I have ever had the opportunity to speak with. They have reduced me to tears more than once. Now they mailed us a bill stating our next payment is due in October(we believe this is a typo) but again they were rude and uncooperative. We are presently trying to refinance but they are making it difficult. Stating we are late on payments etc. Any help would be appriciated.

Vicki
houston, Texas
U.S.A.