Drive Social Media charges outrageous prices with no resutls - Spent $16,000 and got only $1,500 in Facebook jobs St Louis Missouri

This review has been revised to acquiesce to pressure from Drive Social Media lawyers to not include any specific pricing information concerning this contract.  There was nothing in the contract that specified the contract as being confidential, however the key points can still be made without specifying specific pricing elements.

I entered into a contract to have Drive Social Media in St. Louis elevate my companys' position in social media with the primary purpose to achieve additional revenues from Facebook advertising. Drive Social advertises itself as using Facebook as its primary vehicle to grow a companies revenue in social media. Drive Social would receive revenues of thousands of dollars from my business in this contract, in addition my business would have to pay thousands of dollars in advertising to Facebook.

The staff at Drive Social were all very friendly and appeared very competent. The sales force made a very compelling case for how effective Facebook advertising is in targeting a companies key customers and revenue growth its clients achieve in this kind of advertising.

Upon completion of the first half of the contract I evaluated the results Drive Social produced. My business spent thousands of dollars to Drive Social and hundreds more to Facebook for advertising for the first half of the contract. For this cost my business booked only 5 Facebook jobs with revenues of less than $1,500! My business lost thousands of dollars on the first half of the contract!

It should also be stated that all jobs booked by my business go through a detailed process to understand how a customer became aware of my business. If a customer says they found us on the internet we ask how did they find us on the internet. We believe we understand very well how customers find us on the internet. We believe we have a very good handle on where our customers are coming from including TV and radio ads, customer references, returning customers, and other various business networking initiatives. So, when we say we only received revenues of only $1,500 in Facebook advertising over just a few months we are very confident in that number.

When Drive Social was presented with these results they maintained that my business does not truly understand where our customers are coming from. Drive Social maintains that customers don't really remember where a customer hears about my business and that they are just saying the first thing that comes to their minds. Drive Social maintains that my business really received a lot more business from Facebook than it realizes. Finally, they also maintain that it takes more than first half of the engagement to gain the promised revenue benefits and that it's the last half of the engagement that does most of the producing of benefits.

Upon assessing the Drive Social results and their response it was felt it would be better to terminate the contract immediately. My business has a much higher trust level in what customers are telling us than what Drive Social believes a customers' memory recall is. My business was facing additional costs of thousands of dollars for the second half of the contract and to terminate the contract my business would need to pay thousands to get out of the deal.  My business felt so strongly that the results would continue to be very poor that it would rather give away thousands of dollars in order to save thousands of dollars. It's interesting that Drive Social is such a strong advocate of Facebook and yet they have eliminated the opportunity to put a review about Drive Social on Facebook by removing this option on their home page. It’s also interesting that Drive Social has encouraged their employees submit Google reviews in order to elevate their total review score.

This will go down as the worst marketing/advertising venture that my business ever entered into.