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Report: #1218843

Complaint Review: Drivetime - Chattanooga Tennessee

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  • Reported By: Pam — Signal Mountain Tennessee USA
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  • Drivetime Shallowford Road Chattanooga, Tennessee USA

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My college age son and I were sharing a minivan and the transmission died, so we shopped around to find a good car with a dealer that would give me a loan.  Drivetime was the only one that would give me a loan, and they flattered me, claiming my credit was A+ with them, when others denied me altogether.  All I had to pay for the car was child support money.  On the day we test drove the car, it was raining, and each time we started out, it felt like the wheels were slipping on the wet road.  It shuttered through first gear.  We bought the car, and the next day, the roads were still wet, and the car shuttered through first, and I thought, wow, this car must be so powerful that it spins the wheels every time we start out.  But, the next day, the roads were dry, and the car still did the same thing.  It was then that I looked on the internet and saw all the bad reviews for Drivetime and their nearly non-existent warranty that covers nearly nothing and what it does cover, their company, Averex, tries to get out of by claiming it is something they "don't cover".  But, we have to drive a lot, so before I had a free day to have the car looked at, we had alreaedy driven it more than the warranty allowed, meaning that my warranty actually only covered two weeks for me.  Now, the car is making metal on metal sounds when it shifts gears, it shutters through first and second now, and I assume that by the end of this week, the car will be undrivable.  It is a 2012 Ford Focus with 77,000 miles on it.   Drivetime knew that that car had transmission problems when it was sitting on their lot, and they waited for someone who wouldn't recognize it to come along so that they coud give them an A+ credit rating, flatter them, and put them into that car.  Then, all they had to say was, "Report it to Averex and other than that, tough luck, it's not our problem anymore."  They claim to have a five point inspection on all cars, so, there's no way that a mechanic wouldn't have seen that the transmission was going bad on that car.  They knew.  They didn't care.  Now, I'll soon be paying nearly all my child support money each month on a car that my son and I have no money to fix and no way to drive.  We're screwed, and he still has to get to his classes.  When you read all the bad reports about Drivetime, mixed in with all the glowing five star reviews, just know, the bad ones are the honest ones, and is it worth gambling that Drivetime won't also screw you over, as they have others?  It's your call.  Good luck if you buy from them.  It's a crap shoot, because lord knows, they are NOT going to care to give you a bad car, no matter how they flatter and smooge. 

This report was posted on Ripoff Report on 03/28/2015 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/drivetime/chattanooga-tennessee/drivetime-sold-me-a-car-with-bad-transmission-chattanooga-tennessee-1218843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
3Consumer
0Employee/Owner

#6 Author of original report

How this will end

AUTHOR: - ()

POSTED: Sunday, March 29, 2015

After driving the car today, two weeks after buying it, and the transmission shuttering and clanking, I've decided that tomorrow, I wll clean the car up, take it back to Drivetime, hand them the keys and let a friend bring me back home.  They will keep my $1700 downpayment, they will put a repossession on my credit rating, and I will have nothing and no way to buy another car for my son and myself.  However, I cannot start on a five year stint of high interest car payments with a car that is having troubles before I've even made the first payment of $355.  Five years.  I doubt this car is going to last five months without a $1800 transmission job.  I believe that taking the loss and taking the hit on my credit and walking away with nothing, with less buying power than I had before I dealt with Drivetime, is far preferable than giving them one more dime.  Now, Drivetime will clean that car up and sell it to the next needy sucker that walks onto their lot: perhaps a single mom, or an old woman, or a sixteen year old buying his first car.  Who knows.  And this is hopefully my conclusion to this sordid and unfortunate story.  Also, for those who are interested, there is a product that you can buy at any automotive shop called "Last Chance Transmission Fluid."  You put this fluid into your car, and for a few days, a dying transmission will start shifting smoothly again, or at least more smoothly than it was.  But, it only last a short time, and then a bad tranmission goes back to its rapid decent to death.  This is a trick, like many tricks, that mechanics can use to pass on a bad car, hence the legal jargon: buyer beware.  I'm not saying that Drivetime used this trick.  I'm simply stating to all those looking for guidance in this awful world, where car buyers are always coming from a place of weakness, that this trick and many others are available to those who know about them, so beware and best of luck to the good guys.  But, to the snots who get on here to heap condemnation on those who are already hurting and who have already been taken advantage of, may you soon be done so wrong that you have to get on medication to see you through the rage you feel.  Perhaps then you'll learn compassion, when it's your sorry little butt in the sling.     

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#5 Consumer Comment

As Expected!

AUTHOR: Jim - (USA)

POSTED: Sunday, March 29, 2015

As expected...you don't like the truth so its the "you must work for them" silly, immature response!  Its all been done before and to this very day, it simply shows the mindset of the poster.  They can't stand the truth and have no intelligent rebuttal!

So here is the TRUTH.  You took the car for a test drive which is what you should have done.  During the test drive, YOU noticed a transmission/drivetrain problem.  Rather than tell the salesman, "This car has a problem, lets try another car", you incredibly BUY the car with a KNOWN problem.  At any point in the process prior to the signing, YOU could have spoken up and told them "This car has a problem", "I don't want this car", "I don't like this car" or any combination thereof.  People do this all the time and there was absolutely no reason YOU could not have done the same thing.  Instead, you decide to buy the problem car.  The problem gets worse, a situation YOU could have avoided in the first place.  You could have very easily avoided this, instead, in your sub-prime mind its all the dealer's fault!

BOTTOM LINE is YOU destroyed your credit by developing a reputation for not paying your bills on time which now requires you to get a car thru a sub-prime dealer.  (I guess that's not your fault either.)  Sub-prime dealers specialize in tired, worn out high mileage cars which the buyer needs to be extremely selective about when buying one.  YOU decided to incredibly buy a car with a known problem. 

Blame anyone you want, but YOU could have very easily avoided this.  In the short term, by asking to test drive another car because you noticed a problem.  In the long term by YOU not destroying your credit to begin with so that you could buy a better car.

Again, blame anyone you wish, the cause is very clearly your failure to be a smart consumer.

END OF STORY

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#4 Author of original report

Response to Drivetime Trollers

AUTHOR: - ()

POSTED: Saturday, March 28, 2015

Dear Readers of my Review:  My review was an honest accounting of my issue with Drivetime, and it was written to those who are grateful to know the truth.  Please take note of the trollers who are needlessly maligning my mind and character and understand that the only people who would care to do this are Drivetime employees.  In light of this: consider what kind of company sends out abusers against their harmed customers rather than do what is right by them.  On the day I was given five minutes to test drive the car, it was raining, and everyone in the car believed the shuttering of the car through first gear was merely the front tires trying to grasp the wet road. That's what it felt like.  As well, when I called their warranty company, Averex, I was told to take the car to a Fast Lube.  I called the Fast Lube and the owner's exact words were: "I don't know why Averex keeps sending people to us.  We don't work on engines or transmissions, and I wouldn't know what to do for your car except to test drive it and pretty much guess as what the problem is, then send you to someone else."   In other words, Averex was deliberately sending me to a shop that would give a half hearted diagnostic so that they could say, "Sorry, but we don't cover that."   Averex was sending me to an oil change shop to diagnose a transmission problem.   But, perhaps that was my fault too, right?  Those who say it is are from Drivetime, but either way, my complaint is with Drivetime and my review is for those grateful to hear of it.  The others, I won't read anymore because you're the ones muddying the issues with false and ignorant accusations agaisn't someopne who hasn't wronged you at all.  Hence, Drivetime employees, because Drivetime is the only one who stands to lose from my honest review.  Please read all the other 400 and more complaints on this site against Drivetime and see if trolls have attacked them as well, and then you'll know.  Thanks polite readers. 

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#3 Consumer Comment

Just Don't Have It, Eh???

AUTHOR: Jim - (USA)

POSTED: Saturday, March 28, 2015

You have no intelligent rebuttal, right?  Just can't stand the truth when somebody hits the nail on the head!

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#2 Author of original report

Response to Jim in USA

AUTHOR: - ()

POSTED: Saturday, March 28, 2015

Jim:  Only a used car salesman would come back with bull you just spewed.  Oh, did Drivetime sell you a bad car; well, it's your fault.  What kind of person are you? 

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#1 Consumer Comment

That's Sure A Smart Thing To Do!

AUTHOR: Jim - (USA)

POSTED: Saturday, March 28, 2015

As per your own words...you took this car for a test drive and you knew from the first minutes of the test drive something was wrong.  What did you do?  As per your own words, "We bought the car"!  That's right.  You knew there were problems but you bought the car anyway.  Oh, but its their fault, isn't it.  Let's not talk or even think about what a smart consumer would have done...pass up the car.  Just buy a car with KNOWN problems and blame them.  Like I said, that's sure a smart thing to do.

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