Report: #1387238

Complaint Review: DS Services of America/Crystal Springs Water

  • Submitted: Fri, July 21, 2017
  • Updated: Fri, July 21, 2017
  • Reported By: Cal — Tacoma Washington USA
  • DS Services of America/Crystal Springs Water


DS Services of America/Crystal Springs Water Crystal Springs water DS Services Sparkletts and Alhambra Water Sierra Springs, Belmont Springs Kentwood Springs Mount Olympus Deep Rock Water WORST COMPANY ON THE PLANET, STAY AWAY. THEY DON"T CARE Nationwide Nationwide

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I have been a customer of DS Services for about 8 months Worse expereince in my life. ON multiple occasions they have made appointments to be at myu home anot not showed up. This last expereince was too much.

I came home from a 4 days trip to find water all over my kitchen. I found that the water jug they delivered was defective and allowed the water to flow out with no stopping it. I called the customer service line and after 45 minutes on hold i got a guy who set me up an appointment for thursday for replacement of my water and a new cooler incase this damaged the cooler.

So i rearranged my business meetings to be home on Thursday (i live alone it has to be me). I waited all day and they never showed up. By this time i am completely out of water, i cannot use the cooler and now they have stood me up. So i call, after another 45 minutes on hold i get some one who has no clue and is very rude. [continued below]....

..... I ask for her supervisor. 55 minutes later a supervisor gets on and before i can say a work click. Call dropped. So i call back, now another 45 minutes on hold. I get a new supervisor who is again rude and could care less that i have been inconvenienced, i am inconvienceing her by calling.

She leaves and comes back 28 minutes later to tell me they changed my appointment for Friday. I explain that this doesn't work for me, i changed my life to fit their schedule. I cannot change it again, i have important meeting. She could care less. At one point she stepped away to talk to someone and i could her here talking about me in a very disrespectful and horrble way. Like i was the proble, i was too good to wait again. So i tell her ok, i will wait on Friday, please make sure they will be there. She left again and came back and said yes. 

Guess what, Friday comes and another no show. I again call to ask why and get attitude and mistreated before i could even say a word. Like they already knew i wouold be calling. I was told, sorry. this happens all the time. It is what it is, they will be there Monday now. Really? Monday...who the heck rules this company, they THREE STOOGES??? I ask for her supervisor, she says they all went home. I said there has to be someone. She goes to get someone and guess what. Call Dropped.

So i call  back again, another 1 hour plus on hols to be told again sorry, we are in Florida, what do yoou want me to do she says? Really? She said they will be there MOnday, and i said thats what you have been telling me for 3 days now. I need to speack to someone in authority. She says there is not one and if i am not happy i can cancel my servcive. REALLY???

This is how K. Dillon Schickli CEO and Stewart Allen Predsident run a company? These guys are out playing golf somewhere and could care less about the horrible rating the company gets on Google and the BB websites, etc. They are clueless airheads who only care about the next buck.

So i researched and finally got a escalation email and phone number to call and email. Guess what, no response. I write bad reviews on the facebook page, every where i can and no response. 

I am now currently working with a guy who has 13,000,000 followers online and he is helping me do a UTube video talking about the Pathetic company and doon as many blogs and negative campaihning as we podssilby can. As a consumer it is time we stand up for our rights to be treated fairly and with respect. They expect that from us. They expect you to pay on time, but they do not deliver on time.

It is a joke.


This report was posted on Ripoff Report on 07/21/2017 02:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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