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Report: #1459359

Complaint Review: DTE Energy Protection Plus - Detroit Michigan

  • Submitted:
  • Updated:
  • Reported By: Mehrdad — South Lyon Michigan United States
  • DTE Energy Protection Plus
    One Energy Plaza
    Detroit, Michigan
    United States

DTE Energy Protection Plus Web: dteenergy.com Category: Warranty Companies Home Protection Plus® appliance protection plan from DTE Energy 800-556-0011 hpp_service@dteenergy.com , hppservices.com/ Stayed in sweltering heat all day 9-3-2018 waiting for Air condition technician , Never showed up. They said service will be on 9/4/2018 from 8:00 AM to 4:30 PM Detroit Michigan

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DTE Customer account # 9100 162 9666 7. complain regarding dishonest service provided by Home Protection Plus® appliance protection plan from DTE Energy. I have Paid DTE for "Ultimate Protection " for appliances $30.95 Monthly for at least last 8 years. My Air conditioner stopped working on 9-2-2018 at 12:23 PM. I called 800.556.0011, Reference # 80000 3581164. Told them that My Lennox Air conditioner has a Humming sound and FAN does Not start. I was told I will receive service today 9-3-2018 between 8:00 AM & 12:00 Noon. Today 9-3-2018 at 11:30 AM called them again , Asked where is Technician, I was told to wait until 4:30 PM. Called back at 3:58 PM, I was told appointment has been set for 9-4-2018 by Supervisor Named Ken, Employee ID 0212. Refused to provide Last name.

Complaints:  No one had the decency to call and tell me appointment has been changed to 9-4-2018, even though I called them Twice.

2-No one had enough curtsy to tell me Not to wait in sweltering heat when service date had changed.

3- Each Person I spoke with said something different why the appointment was cancelled and moved to 9-4-2018 between 8:00 AM & 4:30 PM.

Why Your customer support staff Lie and Tell different stories and keep offering cheap words of apology which IS NOT accepted.  My family has suffered in sweltering heat today all day due to your staff's Lies and Lack of professional behavior. If your business is run by Honest professionals instead of lying and making up excuses, they could have simply said that service will be on 9-4-2018 and I could have taken my family to place with available cooling. You are playing with people’s lives.

 

This people are seriously dishonest. The Only thing they care about is to get the Monthly $30.95 fee month after month. If You Call them for service, you will regret it. They offer alot of polite , cheap appologies, But They will never match that cheap words with action to prove they have any integrity.

I suppose 3 Stooges are running the show and there is No one in charge. 

Shame on them.. I intent to cancel and save the $30.95 a month and pay it to some honest company who cares to provid service.

This report was posted on Ripoff Report on 09/03/2018 05:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dte-energy-protection-plus/detroit-michigan-48226/dte-energy-protection-plus-web-dteenergycom-category-warranty-companies-home-protection-1459359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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