Complaint Review: Ducky's Boats - Middletown Pennsylvania
Ducky's Boats Took deposit, didn't deliver boat, horrible customer service, no return calls, laughed in my face Middletown Pennsylvania
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Ducky's Boats and I agreed upon terms of a boat, motor, and trailer purchase in May of 2014. I was buying a 2472 MV (in stock), 140hp Suzuki 4-stroke outboard, and Venture aluminum tandem axle trailer.
I was approved for a loan through a lender that works with Ducky's. A check was sent overnight to Ducky's Boats in the amount of $3,000 for a down payment on my loan. Ducky's was to perform several modifications to said boat and deliver on or before June 15th, 2014. These modifications were: Install side console up front (D position I think you call it), install Lowrance HDS-8 Depth Finder / GPS, install float pods, install high speed jack plate, install Minn Kota trolling motor, and install 3 12 volt batteries.
I was leaving on a fishing trip in Galveston, TX on June 22nd, and was promised I would have the boat to enjoy before then. The time came and passed, and I was told that the boat wasn't ready but would be next week (on three separate occasions both before and after my vacation). When I told them I was out of town the week of the 22nd-29th, they responded that that would be great, they could take their time and finish the boat before I got back and deliver it to me.
It is now July 11th, 2014 and I have yet to see the completed product that I signed and sent a down payment on.
Four pictures have been sent to me, and they show everything except the correct trailer, although they are not in detail for me to inspect the work. I have spoken with several dealers, all say that an in-stock boat with that level of modifications should be completed and delivered in less than a week. Total time billed for the modifications would be under 12 hours. All of the parts could be sent Fed-Ex or UPS, resulting in delivery in less than 5 days at their most inexpensive shipping option.
I have yet to have one single inbound phone call from Ducky's Boats after they deposited my check on June 12th, 2014. Every attempt to contact them has resulted in a promise to have my call returned, only to hear nothing.
Ducky's is refusing to refund my $3,000 down payment, stating that since they did the work to the boat they won't give it back. I was never NEVER told it was non-refundable, or I would have never purchased a boat 3,000 miles away. Not to mention the fact that I have yet to see the completed package, they have yet to give me a delivery date, and have missed their promised delivery date by a month!!!!!!! They took so long (on an in-stock boat) that my bank approval has expired, and the bank won't re-approve the loan!!
I live outside of Tulsa, OK, they are in Pennsylvania. I understand there is some distance. I would never have signed for the boat had I known it would take this long, and had I known the down payment was non-refundable.
This report was posted on Ripoff Report on 07/11/2014 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/duckys-boats/middletown-pennsylvania-17057/duckys-boats-took-deposit-didnt-deliver-boat-horrible-customer-service-no-return-cal-1161347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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