Report: #1374426

Complaint Review: Dufresne Furniture and Appluance

  • Submitted: Sat, May 20, 2017
  • Updated: Sun, May 21, 2017
  • Reported By: Linda — Winnipeg Alabama Canada
  • Dufresne Furniture and Appluance
    1750 Ellice Avenue
    Winnipeg, Manitoba

Dufresne Furniture and Appluance Doesn't stand behind their products or warranty Winnipeg Manitoba

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 Avoid this place like the plague! One year I went to buy a couch from them. I was looking for something in leather. They didn't have a huge selection of couches to begin with, but I did find one in leather that are really liked. I paid cash for it. Unfortunately when it arrived at my apartment building it would not fit into my elevator. Since it was the only couch that they had that I remotely liked, I asked for a refund of my money minus the delivery charge. They refused to refund my money. The couch was not a custom order; it was Warehouse stock. Yet they would not give me my money back. So I ended up buying the matching loveseat, which I hated from the get-go. Not only was it not what I wanted. It was super lightweight; I could lift up one end by myself and I'm not a very strong person. And because it was a love seat I could not stretch out on it, even when I sat sideways I could not straighten my legs. Plus the legs were inset about two inches from each side and when you went to get up off of it it tip forward. In addition to that I had bought my coffee table and end tables at a different store and I had bought them to match the couch. So they dwarfed the loveseat and the whole setup looked stupid. I also bought a queen size Sealy mattress and box spring from them. I also bought a frame that had a support bar in the middle. And they made me buy a mattress cover because it was a requirement for the warranty. My bed is five years into a 10 year warranty. One side of it is bulging out. And when I lay on it I feel Springs despite it having a pillow top. They and Sealy refused to honour my warranty, because there are two or three very faint discolorations on the mattress. I didn't even see them until the guy who came here to assess my bed pointed them out. I've kept that mattress pad on my bed every single day and it's been washed every two weeks. I called 3 steam cleaning companies. They all told me the same thing. And that nothing will get rid of those stains completely. There will always be a residual stain left. The stains are the result of a chemical reaction from perspiration and body oils reacting with the fabric of the mattress. These stains will never come out, not even with steam cleaning. And Dufresne and Sealy have both told me that the mattress cannot have any stains of any kind on it and must look like it had just come off the showroom floor. Which according to three steam cleaning companies is not possible. And they all added that that's what these companies do. They do what they can to not have to pay out warranty. So they use superficial staining as an excuse to not honor the warranty. My friend's husband used to work at a mattress store selling all types of beds including Sealy. He told me to make sure that I do not steam clean the bed, because Sealy will just use it as another excuse to not cover the warranty. They will claim that there was moisture left in the mattress and it caused a breakdown of the materials. The staining is superficial. It was beyond my control. All mattresses end up with perspiration/body oil staining, especially after a few years of use. The stains are superficial and has nothing to do with the fact that my mattress is bulging out at one side. I am so disgusted with Dufresne and Sealy. I've contacted Marketplace and I'm going to be contacting CBC go public as well as the Better Business Bureau. Give your money to a company that's got a reputable reputation and that will stand behind their products.

This report was posted on Ripoff Report on 05/20/2017 10:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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