Duramade Windows And Doors DONT BE DUPED BY THIS WINDOW SCAM! CANCEL IMMEDIATLY Clearwater Florida

I have had a completely different experience from what was mentioned here. I had my windows installed 3 years ago after having had a bad experience with another window company. My windows have given me nothing but pleasure (and very low electric bills!) since. Duramade went above and above in their professionalism, their price was better than many others whose quotes I'd gotten and their product has been absolutely wonderful!

I came to Duramade because of a good recommendation from a neighbor who swore by them, and I've told many, many people about the quality of their product since I had mine installed. My understanding is that this company installs windows and doors in thousands and thousands of homes in Florida. Certainly you can't please every single person as there are some who will complain about anything and nothing you can do will make them happy.

Well I am a very happy customer of Duramade's and will continue to sing their praises!

the new web address is goduramade.com and they hide behind a canvass script that says they are southeastern energy or something like that

Whether the complaint was from a disgruntled x employee or not, our experience with Duramade's sales approach is as described by "Rup U Off".   We strongly suggest Duramade reconsiders their sales technique.

We live in a condo in Lakeland, Florida.  A man rang our doorbell and said that they were installing windows in a condo down the road from us and even gave us the street name. Since they were working in the neighborhood, they wanted to offer us a free estimate.  We have been considering new windows so we set up an appointment.

The sales guy turned up on time the next evening.  He told me he didn't know who the man was who rang our doorbell the night before nor did they have any ongoing installations in our neighborhood.  That was the first red flag to me.   

The salesman gave us a very good (but highly scripted) presentation and made a big deal about the company's reliability and quality work. 

Then he gave us a price of around $15000 that was around what we thought but still a large investment for us.  When we asked about financing, we got a ballpark monthly estimate for some indeterminable period of time.  It all seemed a bit easy and off-the-cuff to us which raised another red flag.  We told the sales person we would want to check with our bank about what we could get for financing; we have good credit and are careful about spending that kind of money.

That's when the salesman told us about the Target Marketing program.  He made a phone call and afterwards promptly knocked off over $3000 from the original price.  This raised the third red flag; a 20% price reduction for a poster in our window and some photos??

In addition, the so-called estimate was written on a skratch-sheet with absolutely no details, no company name, no product info - not even the number of windows - and we were supposed to make a $15000 commitment based on that???

He kept asking us if these were the windows we wanted and why wait?  I told him very clearly that while we thought the windows looked good, we would not be making a decision right there and then, discount or no discount.  I promised him that we would have our answer within a week.

The tone changed totally at that point from friendly to hardcore sales barraging.  We were somewhat stunned but continued to tell the salesman that having no previous knowledge of their company, product and pricing, we would not spend that amount of money without doing our homework first.

He continued his somewhat bullying tone and we realized what kind of company we were dealing with and have no more interest in buying anything from them.  These people rang our doorbell and we don't need someone pushing us around in our own living room.  And if their product and pricing was so good, why would they fear us checking around?

Anyway, the salesman left in a huff and didn't even leave a phone number.

I highly encourage readers to do a search here for Duramade and read some of the installation complaints.   I count myself lucky that we are not susceptible to pushy  sales techniques and pitty older people who are easier bullied.

The filed report is not from a CUSTOMER; however it is from a disgruntled employee who is no longer with the company.

The first thing you will notice is that the individual who filed this report did not identify himself, and the phone numbers that are used are not the accurate numbers for myself as the owner or Duramade Windows & Doors.

Furthermore, this individual was released from employment by the organization for not following policies and procedures outlined in our sales and company manuals.

Duramade has 1000's of satisfied customers, and an excellant reputation. We are also memebers of the Consumer Fraud Awareness of Florida which is a non-profit organization, as well as a member of NARI (The National Association of the Remodeling Industry), and the Better Business Bureau of Southwest Florida.

Duramade Windows and Doors Inc would be happy to provide references of satisfied customers, who can speak to the quality of our organization and of the work which we performed for them.

Gary Delia
Owner
Duramade, Inc
727-239-0033