Complaint Review: DustPro Care, Chris Lilly - Spring Texas
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- Author Confirmed
- DustPro Care, Chris Lilly 453 Sawdust Road Spring, Texas U.S.A.
- Phone: 281-3649191
- Web:
- Category: Auto Repair Service
Pro Care ripoff attempt 169% overcharge of a water pump Spring Texas
*Author of original report: Pro Care was trying to rip me off even more.
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Pro Care in Spring, Texas attempted to charge me $175.00 for a water pump (part only - not labor). While I was there, the girl at the front (Lauren) called O'Reilly Auto Parts to inquire about a price. Lauren told me O'Reilly quoted a price of $175.00. She then added on labor and the overall price was outrageous. I went home and called O'Reilly Auto Parts myself & they quoted me $64.99 for the part and had no idea why Pro Care had quoted me $175.00. I called Lauren & she gave me some nonsense about having an account with O'Reilly and was basically making stuff up as she went along. About 10 minutes later I called the Service Unit Manager, Chris Lilly, and explained what happened. He then said the part should cost $64.99 and tried to explain that Lauren quoted me incorrectly because she is still in training. However, I was there when she called O'Reilly & it takes no training to repeat a price she was given over the phone. She flat out lied and she must have been trained this way as Chris Lilly had no plausible explanation nor apology. Pro Care is one large operational scam and if they overcharge this much on a part most people have a vague idea about what it might cost, how much are they overcharging on more complex parts?
Chris
spring, Texas
U.S.A.
This report was posted on Ripoff Report on 01/28/2005 03:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dustpro-care-chris-lilly/spring-texas-77380/pro-care-ripoff-attempt-169-overcharge-of-a-water-pump-spring-texas-129295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Pro Care was trying to rip me off even more.
AUTHOR: Chris - (U.S.A.)
SUBMITTED: Friday, January 28, 2005
Also, O'Reilly Auto Parts told me that they give Pro Care a discount on parts because Pro Care has an account with them. Therefore, Pro Care was trying to rip me off even more.
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