Dvdplay RedBox Redbox and dvdplay look the same and use the same format on the machines, I returned my movies to a Redbox, It said returned sucessfully, i never knew they were two different companies until my card w salem, Oregon

It's not in dispute that the consumer returned the wrong DVD to the wrong rental kiosk.  The question here, I'd imagine, isn't whether someone confused Hollywood Video for Blockbuster Video; after all, those two facilities are distinctly different, Hollywood employing a purple-black-red "Hollywood" motif, and Blockbuster employing a primarily blue-and-gold color scheme.  The real question here is whether trademark dilution has taken place, and whether that act was intentionally committed to the detriment of the consumer.  As for trade dress dilution, I'm afraid the jury's still out on that one; but intentionally disparaging or berating the client is in nobody's best interest.

if they don't fix the problem. 

This just happened to me... DVD Play (whom I rented from) said they have asked Red Box on may occassions (since DVD Play has been in business for 5 years longer than Red Box..) to change their kiosk color or their software to no longer except their DVD's. Red Box has done nothing. Now they are saying the may not find my movies. I rented these movies well over a month ago and my card was charged last week. I am now out 58.38. They say its my fault and they cant do anything about it. If they know this happens all the time and they have choosen to do nothing about it, then it is their fault for choosing the same look, format and software! Their software should reject the movie, but they choose to not change it...which proves to me they want to steal DVD Plays movies for their own use! I LOVE NETFLIX! Its cheaper in the long run!

I don't think that it is DVDPLAY's fault that you put their movies into a RedBox kiosk.

"I rented a movie from Dvdplay thinking it was Redbox, I returned the movie the next day, and returned it to Redbox"

   If you're complaining that you ripped yourself off, OK.  Otherwise, I can't see a reason for DVDPlay not to charge you for movies that you didn't return to them.