e-teacher, eteacher hebrew online school, eteacher group Wrong information towards cancellation policies; not willing to give money back; threatening to sue me for a money I do not owe Internet

This a very dishonest company! Please be very careful and run away from them if you still got time!!

I was contacted by the school right after putting my information on their website, because I was interested on learning Hebrew in order to be able to read the Bible in its original language.

They called me right away, I spoke with a salesperson called Glantz Netanel and he was the one that sold the course to me.

During the call, he did not address any polices of the contract and we barely talked about it because once I mentioned about cancelation, he alredy spoke right away that I could cancel the course at any time with no problems, so, after hearing this, I trusted the information and didn't ask any more questions about it.

- By the way, later on this case, I was contacted again by another representative that was trying to sell me their course (he wasn't aware of my situation with the school, and He himself reaffirmed to me that students could cancel the course at anytime with no problem! His name is Serruya Alan, I have the emails he sent on the day he called me: September 23, 2016, so, the company better not delete this conversation because there is one huge proof of that their salespeople are willing to do anything in order to sell. 

So, after I spoke with Netanel, I choose the days of my classes, and the time. I was told I was going to need to wait about a month for my classes to start. I was ok with that. At that moment, I wasn't aware that their cancelation policy was giving me only 5 days whithin my registration that I could receive the total payment of my tuition (which is $ 1279.00) in full. That means, without even having my first class, without even making sure I like their style of teaching. I didn't know that, I wasn't told that, and I certainly haven't signed any contract with them that approved that.

Anyways, time goes by... they had already charged me $230 dollars for the initiation fee, then $149 for the first payment, before school even started and my card was already being charged for the next month when I finally took my first Hebrew class, after having to change the time schedule misteriously by the way, they called me and said they needed to change the time because they didn't have the time I choose any longer availabe?

Weird, that should have been a red flag for me, but again...I was being innocent, thinking: Awwww Israelites, God's chosen people! I was going with the love I have for these nation and choosing to accept that people make mistakes. Little did I know that darkness was slowly surrounding this matter.

So, finally after more than a month (btw) here I go and take my first Hebrew class and.... well... terrible, terrible, terrible, terrible teaching. 55min of class which I did not learn absolutely nothing. I got verey worried about it, then after the class I started researching some other Hebrew teachings because I wanted to make sure if that was such a hard language or if they are just not really good on teaching. Well... after watching a 5 minutes video on Youtube, I realized that I've learned so much and way more than what I tried to learn in 55min.

So, without hesitating, I contact the school and ask them more information regarding canceling the course. I said I wasn't sure about it because I wasn't given enough information, but I do remember their representative saying that I could cancel at any time. Maybe I should have been more confident on that affirmation instead of giving them the benefit of my doubt. Anyways... I get no answer from them. On the next day I call customer service. Terrible service. Never gave me any information, and said that they do not have a financial support phone number, that there is nothing they can do, that in order to speak with them I needed to wait around 72 hours,she said she would forward the contract to me again so I could double check the info, if I would like the finance to call me, I should call them back and make a requirement, I said: - Well, then even before reading this contract, which I didn't even know it had been sent to me before, please already make this requirement because I want them to call me ASAP.

I receive the forward message in my email. Then I find out that Netanel has sent me the contract alltogether with my receit of the payment for the course. Which I remember getting but I wasn't aware that the contract information would be there, since it was on the bottom of the page. I open the contract information this is what I find:

Students who (pre) terminate their participation in a course are entitled to a partial refund of the overall tuition for that course as per the following stipulations:

I call back customer serveice, they say they can't do anything to me and not even open an emergency case. that they could not let me speak with a manager etc etc etc... I said it was an emergency and according to a contract I was seeing for the very first time it looks like timing is pretty much important in order to get my money back. Again, there is nothing we can do, you must wait. I asked to speak with a manager, and again, nothing.

So, I hang up. Call my credit card company, told everything that happened and blocked my card, and I asked for a dispute investigation on this matter. I was told I needed to wait up to 60 days for this investigation to be done and to have an answer, and so I did.

Later on that week, I was very frustrated that I hadn't heard from eteacher financial area, and I 'pretended' I was another person, and interested on taking their classes, so I put on my name with another last name on their website (I have 2 last names) and gave them a different email, same phone number though. Again, on the very same day almost on the very moment I am contacted by their salesperson, and guess who it was?? Netanel again! Yay!! :D So, I was going to trick him, but I am trying to obey God and according to God's law we should not lie.. so.. I said the truth to Netanel (that I just wanted to reach the financial area) and he quicly were able to recognize my voice. So, I explained everything to him and on that call he told me another thing, he said he did mention that I could cancel but whithin 5 days of the registration fee. I said that I could not recall that and that I really needed to be able to reach the financial area, and Netanel did a good job and got someone to contact me within one hour from that call.

After around one hour, a man called Sanders Ian contacted me. Very friendly and 'willing' to help me.

I thought he was going to help me to cancel the whole thing and get my money back. I shared with him all the frustration I was going through with the school, the wrong informations, the worst customer service, the bad teaching of the class etc etc, that I was truly unhappy with it all and I wasn't interested on making any kind of business with them any longer. Sanders Ian insisted that I should try again, that they would give me private classes for the same price, that I shoudl try one private class for only $50 (LOL) later on he took that price off and gave it for free. But anyways, I said: - I've had the most stressful week of the year because of your company. I have no interested on having any relationship with you guys anymore, if you really want to help me, then what I need is that this course to be canceled and all my money back. I am zero satisfied with your services in all areas, I haven't signed ny contract, please just refund me and let me go.

He said that he could not help me with that. I asked how come they provide us a contract only after we've made the purchase and not before and getting our signature or concentment? His answer? That is the way our company works, that is just our policy.

I said, whatever, take all the money you want, I don't want to have to deal with you guys, cancel this thing. He said that in order to cancel, they would have to charge me a fee of $771 (LOL) which I understood it would be taken from my credit card but not at once, but because of the contract info I thought because I was cancelling whithin 10 days of the first lesson that is what it was going to be charged on my card from that date on, I mean, it doesn't make sense, what if someone is canceling because they don't have more money? Then they have to magicaly make $771 just for a cancelation? Better off to stay the way it is! He insisted (giving himself a deep breath - like if I couldn't hear the fakness of his concern) and said: - Are you sure you want to do this Talita? I said yes.. then He tried to charge all that ammount at once on my credit card, and thank God I had cancelled it before because he wasn't able to do it.

I could hear the tone of his voice changing on the phone, very, very concerned, He said: It didn't go through. Do you have another card? I was like: Are you crazy? LOL I am not giving you another card... I know what happened, I've canceled the credit card btw and forgot to tell you that they are investigating your company now, and hopefully they will get my money back, since you were not able to help me. All he said after this was: Ok, and remember Talita, if you change your mind abou the private classes, I will be here to assist you. You can contact me at any time.

I said thank you and hang up.

Also, before I forget, since I wasn't able to contact them via phone before, most of the talking were done by their student website: eteachergroup.com because that is the only way we can connect to them regarding any problems, we must open up a 'ticket'. So, When I first called them since I had no answer about my concern on cancelling the course, they customer representative: Gandolfo Seomara told me that, that wasn't really my first class and that I shoud wait until my first class would start and then make sure I really don't like it and then cancel... Again, wrong information I knew it was the first class, I got emails reminding me about my first class, the teacher asked us to present ourselves because it was the first class, no matter what I said to her, she insisted that I would WAIT. That was when I said, just resend the contract please and open up the requirement for the financial to contact me as soon as possible.

So.. I contacted my credit card company yesterday and they said that the dispute was over and in my favor, that I would get all the money I had already invested back. I was happy and didn't even was going to bother coming to ripoff and reporting this problem, until... well, until few hours ago.

Sanders Ian had the guts to send to me the following email today:

FINAL REMINDER?

Excuse me? Final reminder? What does he mean? I've never even heard that I had a due date for the cancelation fee! I was told I could call them if I changed my mind and now this?

Threatening to sue me?

And by the way, NOW there are not only one but TWO phone numbers to call them!

=) Awww how sweet!

I needed to call my credit card company again, make sure the dispute was indeed in my favor and that if I needed to worry about all of this nonsense. They told me I was granted the refund and that I can sit back and relax.

I can only do that now if before I warn others of what these people can do just to make money! This is so crazy and I think it is almost a unfair way of treating Christians that are trying to take God's word seriously and in a more intimate way (learning Hebrew) and these people come and take advantage of our hearts and specially our love for the people of Israel. After this experience I can understand why God reaffirms so many times that His people (the nation of Israel) do not fear Him, and sin against Him all the time.

Also, since I don't understand much about legal issues, if I could get some help in case they are really going to try and sue me, I would like to know how to get prepared, although I am sure that was just a final 'scary' trick to try and get money out of me.

Also, I did answer Sanders Ian, that is what I wrote:

Is this some sort of joke?

I've never been so stressed out in my life because of a service. I even had my health compromised after that whole week of trying to reach this people and when I finally think it is all over, here we go again.

Please people, stay away from this company. They can't honor their own words.