Complaint Review: e-tobaccos.com / J.M.Galet - Internet
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- Author Not Confirmed
- e-tobaccos.com / J.M.Galet Internet United States of America
- Phone:
- Web: www.e-tobaccos.com
- Category: E-trade
e-tobaccos.com / J.M.Galet J.M.Galet Stolen money, Internet
*Consumer Comment: Update
*Author of original report: finally a swift reaction from e-tobaccos.com
*Consumer Comment: terrrible terrible customer service
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I ordered tobacco for 113.- EUR in December 2010, and transferred the amount to the bank of Mr. J.M.Galet, Open Bank Santander Consumer S.a. in Madrid December the 14th. The company did not send the goods, and it seems to be a policy not to answer e-mail requests. Instead of answers, the companys e-mail system generates "troble tickets" stating that they will deal with the question within 48 hours. However, no answer are forwarded.
After I threatened to file complaints against Mr. J.M.Galet and against e-tobaccos.com, I actually received an answer from Mr. Felipe Fernandez the 1st of February 2011, stating that they are unable to deliver a part of my order and that they would like to have instructions on how to proceed. This is very interesting, because it shows that the mails are read, but the company simply do not answer them, at least not until someone threatens with official complaints against their owner!
I instructed the company to send the goods and to exchange the undeliverable goods with another product. And guess what? They again refuse to answer my mails! Even if they ask me for instructions, THEY NEVER ANSWER which makes it impossible to communicate with the company. I have now asked for the delivery several times without any reaction from e-tobaccos.com.
I have also discovered that Mr. J.M.Galet operates a wine export company, AporVino, which has a home page with exactly the same design as e-tobaccos.com. I would not trust any of these two companys, and I want to warn all readers for Mr. J.M.Galets scam business!
And just in case Mr. Fernandez would surface through this forum, asking for information: My order number is 913467. Please send the goods, just exchange the undeliverables with a comparable product!
This report was posted on Ripoff Report on 02/23/2011 03:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/e-tobaccoscom-jmgalet/internet/e-tobaccoscom-jmgalet-jmgalet-stolen-money-internet-698781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Update
AUTHOR: conorleone - (United Kingdom)
SUBMITTED: Monday, February 28, 2011
Just to let everyone know, that my issue has now been resolved. I received my order by Fed Ex today. I am happy with the product, but I do feel that the issue I was having could have been acknowledged and dealt with a lot sooner then it was. Still better late then never I suppose.
#2 Author of original report
finally a swift reaction from e-tobaccos.com
AUTHOR: s forsberg - (Sweden)
SUBMITTED: Monday, February 28, 2011
2 days after filing this complaint report, Mr. J.M.Galet sent me an e-mail and apologized for my inconvenience. My order was immediately put together and shipped!
#1 Consumer Comment
terrrible terrible customer service
AUTHOR: conorleone - (United Kingdom)
SUBMITTED: Thursday, February 24, 2011
Just a warning to anyone thinking of buying from e-tobaccos.com.
I have paid for tobacco products that they promise to resend if stopped by customs. Mine was stopped by customs. I have sent 4 emails and not received 1 reply. They completely ignore all emails. I have since found on other forums many other peoiple with the same problem. DO NOT BUY FROM E-TOBACCOS.COM. You have been warned.
Oh and before Sr. Fernandez comes on here claiming they have not received my e-mails and being all concerned asking for my order number saying he will sort it out sraight away, like he has done to so many others on so many forums. MY ORDER NUMBER IS 914392.
A.) I don't believe you never got my e-mails so don't bother even saying so and
B.) If you actually reply to your customers and treat them with respect and fairness, they will buy more, reccommmend you to their friends, your business will grow and you will make more money, basic business lesson 1.
Sort it out!!!
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