E-WATCH FACTORY rip-off, lies and other bad customer service the business that doesnt give a dam Internet

I ordered a watch on 11-19-02, for my daughter as a christmas present. The order was for a pink Dali watch with a pink band.

I received the watch on 12-9-02, however, it had the wrong color band (it had a red one). I called the customer service # that was posted on the papaerwork included with the watch. I was told that a pink band would be ordered and sent to me.

I SPECIFICALLY asked would it arrive before 12-24-02, and was told no problem.

On 12-17-02 I AGAIN phoned to check on the order, and was told it was in a large shipment, but would go out next day air when it was located.

On 12-23-02, still no pink watch band, again I called, I was told the shipment didnot have the watch band, but one was located in New York and was being sent out THAT DAY, next day air.

So..on 12-24-02 (Christmas Eve) I had to make special arrangements for the delivery, I waited and waited...no delivery.

On 12-26-02, I phoned, only to be told that the order did not get sent (DAH!). Now I demanded my money back. I was told that either they would send me a whole new watch at no cost and I could keep the wong one, but to get my refund I would have to send the inccorect watch back. ( Now how does that make sense?)

After 5( Count them 5) more phone calls, on 1/03/03 I received a refund check PLUS a new pink watch.

The company wanted to know if I would continue to shop with them, Ya right, when you know what freezes over.

Karen
Bakersfield, California
U.S.A.