Complaint Review: E-Z Pass NJ - Newark New Jersey
- E-Z Pass NJ 375 McCarter Hwy. Newark, New Jersey United States
- Phone: 1-973-368-1425
- Web: https://www.ezpassnj.com/en/home/in...
- Category: Highway Tolls
E-Z Pass NJ Charging a fee of $50 for .50 cent toll Newark New Jersey
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I have E-Z Pass NY. I was notified by NJ via mail that I I was in violation for a toll of $.50. I completed the dispute form and submitted my NY account number and transponder number on the same day that I received the notification from NJ. I even took the envelope to the post office to mail it.
Months later I received notification from NJ they were rejecting my dispute. The letter says I either (a) didn't respond with 50 days of the violation date (not the date of dispute notification the date of the violation) or (b) that the license plate number associated with the violation was not updated in my E-Z Pass account (my NY account was current) or (c) there was insufficient funds (NY withdraws $225 from my account whenever it goes below a certain amount so I've never had insufficient funds).
I wrote the Violations Bureau a letter detailing why none of these objectiions were relevant and again provided my NY account number and transponder number Today I received another letter rejecting my dispute for all the same reasons (form letter, I doubt anyone really reviews dispute letters).
So today I mailed them a check for fifty cents to cover the toll since they can not or will not debit if from my NY account.
I have not had any other violations before or since, so this obviously was some sorry of malfunction of the toll booth or my transponder on that date/time. I am trying in vain to get a customer service person to resolve this violation but get no where with the Customer Service Center of NJ. They were at fauly for not notifying me of the violation in a timely way.
They need to take their $.50 cent check for the toll and reverse that ridiculous $50.00 fee they are tryng to extort.
This report was posted on Ripoff Report on 12/08/2017 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/e-z-pass-nj/newark-new-jersey-07114/e-z-pass-nj-charging-a-fee-of-50-for-50-cent-toll-newark-new-jersey-1415819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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