Complaint Review: Eagle Transmission - Dallas, Texas - Dallas Texas
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- Eagle Transmission - Dallas, Texas Belt Line Road Dallas, Texas U.S.A.
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- Category: Auto Repair Service
Eagle Transmission Tranny is a Ripoff thats does Faulty Work & mistreats consumers. Irving Dallas, Texas
*UPDATE Employee: Our shop maintains the highest degree of integrity
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My transmission failed after two months of service and the owner refused to warranty it. I had it redone at another shop and they found that this shop never even did all the work I paid for. I paid for a Trans-Go shift kit and they only put in some kind of ring to make it feel like the kit was installed, but it never was.
The tranny burned up because of their faulty work and they refused to honor their warranty. The franchise also refused to assist because they claimed the local shop was independently owned and they had no control. Some franchise eh? They are all crooks and Chris - the owner of the shop is the worst. Dallas has a ripoff chain and their name is eagl transmission.
Jonathan
Carrollton, Texas
This report was posted on Ripoff Report on 07/15/2002 06:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eagle-transmission-dallas-texas/dallas-texas/eagle-transmission-tranny-is-a-ripoff-thats-does-faulty-work-mistreats-consumers-irving-24675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Our shop maintains the highest degree of integrity
AUTHOR: Chris - (U.S.A.)
SUBMITTED: Monday, January 20, 2003
Subject: Rebuttal
To the staff @ Rip-off Report:
We would like to take this opportunity to vigorously defend our company's impeccable reputation we have earned over the past 19 years, as well as Mr. Jonathan's totally erroneous claim against us. Our shop maintains the highest degree of integrity and commitment to exceeding our customers' expectations.
Mr. Jonathan's original repair was completed to his satisfaction October of 2000. He returned his vehicle to our shop a few months later, claiming he was having trouble with his transmission. Upon a thorough visual inspection of his vehicle, our technicians reported that Mr. Jonathan or (someone else driving his vehicle), had ran over something in the roadway, crashed the vehicle, or bottomed out on something. The impact was serious enough to puncture a hole all the way through the transmission oil pan allowing the transmission fluid to leak out, thus causing components inside the transmission to overheat and eventually fail. We politely and professionally attempted to explain to Mr. Jonathan that this type of damage was not covered under our warranty.
We are proud of our numerous customers' comments on the treatment they experienced during their transactions at our facility. This includes customers that have required warranty service on their vehicles. We stand behind our product & workmanship!
We documented the above described condition of Mr. Jonathan's vehicle (transmission) with various photographs taken from a 35 mm camera. This may possibly explain why we never heard back from Mr. Jonathan after this return visit. (This could explain why Mr. Jonathan took over 1 year to file this "claim" against our company.)
Our warranty certificate we provide each customer fully explains the terms and conditions of the warranty we offer on transmission repair. Our warranty always covers all parts & labor. However, damage, to a transmission that we repaired, that is a result from abuse, neglect, etc., are not covered.
Sincerely,
The Staff of Eagle Transmission
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