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Report: #1458077

Complaint Review: Earny.co - Santa Monica CA

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  • Updated:
  • Reported By: EG — WA United States
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  • Earny.co 1728 OLYMPIC BLVD, Santa Monica, CA United States

Earny.co Earny Earny tracks prices on items purchased, gets you a refund if the price drops, then charges you a portion of the savings. I returned my item 9+ months BEFORE they charged me for the 'savings' secured! Santa Monica CA

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Earny is a service that monitors purchases and contacts the merchant if the price drops within the merchants price adjustment period. They charge 25% of the savings secured as a fee. 

In July of 2017, I purchased an item from Nordstrom. Earny allegedly tracked the purchase and got me a refund from Nordstrom for the different in price. I never received any notification of this from Earny, had no idea they secured me a savings or that any money was owed. 

In August of 2017, I returned the item that Earny had secured a price adjustment on to Nordstrom, who refunded me the full amount. Still unaware of the ‘savings’ secured by Earny.

Earny then charged me their 25% fee in MAY of 2018 – 10 months later! I contacted them immediately when I saw the charge pending, sent them proof from Nordstrom that the item was returned, and they did not respond for a month. When they did respond, they stated that it was ‘too late’. I did not KNOW they were going to charge me until May of 2018, so there would be no reason to contact them in August of 2017 for a refund when I had not been charged. I was never notified in 2017 of the ‘savings’ they secured. 

As they charge a fee for obtaining savings, that fee is null & void if the item is returned, as no money is saved. I have included correspondence and proof of refund.

 

 

This report was posted on Ripoff Report on 08/24/2018 02:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/earnyco/santa-monica-ca-90404/earnyco-earny-earny-tracks-prices-on-items-purchased-gets-you-a-refund-if-the-price-dro-1458077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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