Report: #1329956


  • Submitted: Sat, September 24, 2016
  • Updated: Sat, September 24, 2016
  • Reported By: southerncal — LOS ANGELES California USA


EARTHLINK/TIME WARNER CABLE Earthlink will not pick up equipment--and is still charging Nationwide

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Had Earthlink internet services installed -- installation was done by Time Warner Cable.  The installer told me Earthlink would send a mailer for equipment (cable modem) return.

After several months I attempted to cut off service and return equipment.  Neither Earthlink or Time Warner would send a mailer.  They finally agreed to send a delivery person to pick up modem--however this person did not show up.

My apartment complex has a 24 hr desk--residents do not have keys to outside door and must be buzzed into complex.  However, Earthlink/TWC has records noting delivery person could not get into apartment complex.

Earthlink/TWC has made three appointments to pick up their modem.  They have either not shown or refused to return equipment after arriving--because they were there for a service call.   Earthlink/TWC refuses to send mailer I was told about by installer, will not pickup modem even though they have scheduled three appointments and is still charging me for internet services.  



Los Angeles, CA

This report was posted on Ripoff Report on 09/24/2016 09:47 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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