Complaint Review: East Coast Mechanical, Inc - Boynton Beach Florida
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- East Coast Mechanical, Inc 1500 N. High Ridge Rd Boynton Beach, Florida United States of America
- Phone: 561-265-1770
- Web: www.ecmservice.com
- Category: Heating, Cooling & Ventilation
East Coast Mechanical, Inc ECM Waiting in the Florida HEAT with no A/C for 4 days Boynton Beach, Florida
*Consumer Comment: Oh, to add
*Consumer Comment: Contact Trane
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
We purchased a 4 ton Trane A/C in April 2009, in April 2010 it quit, called EMC and was not repaired until 5 days later! but it was covered under warranty but 5 days????
April 2011, it quit again. Tech came out and said it was leaking freon. It was leaking at the evaporator coil so it would be covered under Trane warranty. However, just the parts are covered and the service and labor would be $800!!! They would not schedule an appointment to repair until the parts came in, they would not order the parts until we gave them our credit card info, another 24hrs w/o AC in 90 degrees and they would not return numerous phone calls. When I finally got through they said that they "would call us and the parts are not in yet."
Now they have billed my cc but can't tell us when they will be here to do the work. Again, this is a two year old $4,000 A/C. We have been w/o A/C for 4 days and it will at least be another day in 90 degree weather.
The "manana" attitude is so frustrating to deal with. They act like they are doing us a big favor.
We will never give these SOBs another penny.
this helps you to decide to stay away.
This report was posted on Ripoff Report on 04/13/2011 02:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/east-coast-mechanical-inc/boynton-beach-florida-33426/east-coast-mechanical-inc-ecm-waiting-in-the-florida-heat-with-no-ac-for-4-days-boynton-717225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Consumer Comment
Oh, to add
AUTHOR: patti - (United States of America)
SUBMITTED: Wednesday, April 13, 2011
You paid $4,000 for a 4-ton A/C two years ago? Wow, either you got the deal of the century or they sold you a used unit that was no longer warranteed. That may be why you are having problems with getting it fixed. If they sold you a used unit that they pulled out of another home, then there most likely is no warranty on it. I purchased a 3-ton unit in 2007 and paid $8,000+ after rebates. A warranty claim will always cover both parts and labor.
#1 Consumer Comment
Contact Trane
AUTHOR: patti - (United States of America)
SUBMITTED: Wednesday, April 13, 2011
Have you contacted Trane yourself? I would contact them and complain about their dealer. My husband is in an unrelated industry, but does warranty work. He doesn't perform work until the company authorizes it, and in no case asked for CC numbers to start work. Bottom line with himn is that if the customer wants warranty work, it has to be fully authorized before picking up a tool.
Related Reports
12:09 PM
07:51 AM
07:40 AM
03:25 PM
11:49 AM
05:49 PM
11:00 AM
New 
Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
