Terrible service At Irondequoit East Ridge Family Restaurant ..Racists

In response to the writer who said blacks usually don't tip well, I have a newsflash for you: there are people of all races that don't tip well. My husband worked in the restaurant industry as a waiter and then a bartender for well over 10 years in NYC in a few higher end restaurants. He would often come home and tell stories of guests, both african american and caucasian, as well as others, who would run the staff around and leave little or no tip. We are african-american. My husband is an extremely nice and even-tempered guy (which is necessary to succeed in this very public industry) so he'd try to accomodate all, but people who don't tip are usually uneducated as to how tipping works, or people who have already decided that they will not leave a decent tip regardless of how great the service may have been, sometimes they just don't know that most of these workers' pay is based on tips.

On the flip side we have gone to many fine restaurants in NYC -with dinner for two upward of $200 and sometimes $300. The service at the more upscale restaurants seems to be more in line with what you'd expect for what you are paying. Waitstaff are very attentive, etc. And we have left the proper tips, my husband usually tips more than would be expected! If service is ok or not up to par we leave the minimum - 15-18%. However, when you visit the more mediocre restaurants service declines at times. Our family has indeed gone to restaurants where service was severely lacking and there was a lag in being greeted and a few times it did cross my mind that it may be because we were african american, but I couldn't be sure. Once we took our children to a popular albeit expensive and overrated theme restaurant in nyc, just for the experience. The service was terrible, the food was horrible, and when we asked for refills we were told "the refills aren't free" by our disappearing waitress, as though that would somehow deter us from allowing our children to have another glass of juice. I must admit racism crossed my mind, we didn't ask if there were free refills, we just wanted refills. And I wondered if all patrons were matter of factly given that tidbit when they asked for refills. Maybe, I don't know. We did tip appropriately and left. That waitress may be like the poster above who assumes that all african americans are horrible tippers, so she decided to give us subpar service, and maybe the next african american family would be treated appropriately because we tipped appropriately, even though the service was lacking. There are in fact some african americans who are uniformed as to how much to properly tip just as there are people of every race. I was embarrassed when a family member of mine visited my husband's restaurant and left a $2 tip!! We chalked it up to ignorance. There was also the group that spent hundreds of dollars on $14 dollar cocktails and expensive appetizers and left $5!!! They happened to be caucasian and they were catered to well as are all guests at that restaurant. You just never know. My thing is, and this goes to the "owner" or "manager" who responded. It is unfortunate when you group an entire race of people into one package of what you deem them to be. You are losing business which translates into losing money. My money spends the same as the caucasian family sitting accross from me. It can help you to gain wealth as well and I do not visit restaurants expecting a 'hand-out. What I do expect is the same service and respect as all patrons in your restaurant. I would never frequent your restaurant because it seems as though your feelings have trickled down to your staff and tainted the place. You should come down out of that ivory tower Nick. There's a whole big world out there. You, my friend, are missing out. I am friendly to all I encounter, no matter the race. I don't always get a smile back when I smile at people, but guess what, I don't care. Most people are decent and hardworking and when they go out to a restaurant they are looking for a pleasant experience and if they get that, then maybe, they'll come back. If not, they will not come back and indeed they will tell others about this experience, jsut as this board has....... Bad service is bad service and if you experience it, don't return. This Nick fellow has proved he is racist, so the poster probably did receive the horrible service and they are now most likely spending their money somewhere where it is appreciated! Good for them!

I've been a server for 12 yrs, and although I don't condone this restaurant's behavior, it's an unfortunate truth that the majority of the time, black people are a nuisance to wait on. Not ALL of them, but 9 times out of 10 they're either just plain rude, they run you to death and you're lucky if you even get a 10% tip. It's kinda ironic but just about every black server I've worked with feels the same way and they're the first ones to try to give a black table to someone else when they get one.

It sucks for those black folks that are decent people and a pleasure to wait on. It's hard to have a positive outlook with a table of black people because of the many bad experiences a server has no doubt had over and over again with them. Around about the 100th time some black guy all decked out in diamonds pays his $20 check with a $100 bill and gives u a buck like he's doing u a favor ...after u made 20 trips to the kitchen to get his girlfriend 20 sides of ranch dressing and now have to clean up the mess his kids made cuz they have no manners...you kinda get sick of it.

My theory on it is that most people tip well because at some point in their life they have worked in a restaurant in some capacity and realize that our job is hard and we live on our tips. Unfortunately, this isnt the case with most black people because their grammar, appearance and overall attitude is usually not acceptable in a job dealing with the public. They just don't know any better. I still try to give them the best service I can, but Im not going out of my way to do so at the expense of a white table's service because chances are they're the ones that are going to compensate me for it.

My entire family used to eat at the Eastridge Family Restaurant at least once a week for 15 years, and I'm inclined to believe the person who wrote the original complaint. When we were regulars, the service was so-so, but the food was decent and cheap and the waitresses were basically friendly. At some point, I think the management changed because suddenly all the regular waitresses were gone and the newer staff was a bit less attentive than I am used to. Also, the food quality started to really decline, and so did our patronage.

The clincher for us never going back to the restaurant again was when my parents were robbed at gunpoint in front of the restaurant that they had just eaten at. Now, I realize that the robbery was not the fault of the restaurant, but their response when my parents went back in when the robber left them (alive and basically unharmed,) was appauling.

When my father told the woman behind the register that they had just been robbed and forced to lie down on his face in the parking lot with a gun pressed against the back of his head, she just said, "Oh," and stared at him. When he asked to use the phone to call 911, she told him to hang on a sec. My mother was shaking and crying from the ordeal. Other customers were asking if she was okay and if she needed anything, but the owner/manager, and other employees did nothing but stare at her as if she was out of line.

Also, I find it hard to believe that Nick was able to tell how long it took the waitress to take a drink order by using surveillance. When the police showed up and asked the owner/manager if they could take a look at the surveillance camera that was pointed directly at the robber's get-away car, after some whispering amoung the manager and staff, the police were told that the camera was not hooked up to anything.

But even if none of that matters to you, the bottom line is that, although they have many regulars, the food is anything to write home about. I don't think it's worth the money.

Wow, i surprised at how many people not from Rochester said a bunch of stuff having nothing to do with service at the restaurant.

I don't really care what a bunch of fundamentals have to say, your just clogging up post and forgetting that this is a review.

My wife and I went there and I feel sorry that they got a penny from me once. It's not going to happen again.

Service was poor, the waitress couldn't be bothered with taking our order, because her boy buddy was in the booth behind us. I've had better food in the army.

It good I ran across this, I am the activities director for a large Rochester area club. Every year we plan our monthly meeting ahead of time then talk to restaurants to make sure bring in a big group will be alright. We check and see if they can seat without causing them any inconvenience. We then print the locations on our calendar.

East ridge was on the list of "places to check with". Nick has saved me the trouble of waisting more money there. Of course, Nick doesn't want us there because we have "free loading" black people in our club. Besides that, you don't serve watermelon? Whats up with that?

All I can say is wow. I used to live in Rochester and when I come home, I know where not to eat. It's always the racists who accuse people they discriminate against as pulling the race card. Well Nick, and you other bigots, maybe you need to take a look at yourselves and your beliefs. I know I that discrimination still exists, I see it every day. I have racists thoughts myself because it is so engrained into our society it is considered normal. But I fight it every day. When I see racism, I stand up for people who are being discriminated against. I battle against my own racist thoughts. But it seems like every one else just ignores this problem and follows the status quo. Think about this, about your own thoughts and don't accuse people who are truly discriminated against as pulling the race card.

Wow! At first I saw this as bad customer service, but after reading Nicks comments he threw several rascist remarks!

This is the truth: My family and I went to East Ridge just last week, when they brought out our meals mine had a piece of hair in it.

When I told the waitress she said she would have another plate made up. By the time my dinner came it had been almost 10 minutes after my family completed their meals!

They still made me pay my full bill! The african american gentlemen that had problems at this place is probably right, because I've been to East Ridge more than 20 times and even on the most busy night my family has never had to wait more than 15 minutes!

East Ridge is ran by a Greek Family, so it bothers me the Nick would be this way! As a white american it hurts me to read the comments that Nick replied with!

I will never, ever return to this place again!

It is very sad reading all of these rebuttals because I do agree that all races show some discremination at one point or another and it is not just the white people. I worked at a gas station for several years and felt like black women, mostly...thought that I was prejudice and so if anything I was extra nice to them. Black women would look at me funny or I have even been called names once or twice for no reason and this hurt my feelings to where it affected my function at work for that day. Unfortunately in my case I never had any black men that would give me trouble but the black women that are mostly middle aged black women. Not all of them of course but a few a day. At one point we started requiring pre pay for gas and I was very polite but I had some black women to cuss me out and I had no problmes with anyone else but black women. I agree that some black women can be very mean and hatelful but I have had some to also be very nice. Usually all of my white people, men and women are polite though. I am not prejudice toward color at all and would not dare give white people better service than black people, If anything I have given better service to them so that I did not get looked bad upon or called names. It is terrible the way the world thinks though! I am not prejudice at all on color as to me that would be crazy but I am prejudice on attitude no matter what race. I have at least two black friends that say that they cannot stand n*ggers. Calling there on race n*ggers for something that happened to them. I could not believe it and don't think it is right but I have seen a few black people call other black people that for who they think they are stating that they are not a good person or has done something wrong and even family members calling people names like that as I am sure they are joking but it is to make a point.

If you complain bitterly and loudly, the chances one will be renumerated or vouchered for next time will be next to zero.

Scott, your rhetoric is nice for a t-shirt, but get realistic since you only heard one side of the story. I am sure if *I* was the owner and a customer loudly complained and made a scene, I would not give the customer a d**n thing but a "sorry see ya". Be nice and explain the situation at hand and I am sure the owner will make sure the customer is satisfied.

As for hiring a diverse pool to satisfy PC concerns, the female flake from California should not tell anyone who they should hire. This is a high turnover business, so it is to the discretion of the owner as to who is a good candidate for working there. The "mix" now is fine, so shut up, lady!

I like the owner. His daughter is a greeter there and she is a wonderful young lady, and a very good member of the community.

For those who are not aware of facts of defined terms, I would like to state the following words of wisedom(my opinion).

THERE IS ONLY ONE RACE, THE HUMAN RACE. All other descriptions follow a geographic description of ancestry. Here in the United States, most are at least second generation Americans or naturalized Amercans which make us all of us the same nationality.
So, if you can comprehend this concept and abide by it's relativity to all of us; we just might find another reason to descriminate against another person or group of people. After all we have been biased against social and religious groups for thousands of years.
I think someday, if we're lucky; all of the races will either be combined through mixing or the alternative may well be the end of the human species altogether.

Let our epitaph be:
Live and let live.
Love and be loved.
All we have is what
we give, in the end.

Crystal, I do agree that racism is alive, what I don't believe is that blacks are the only victims. Once someone calls you a bad name, you tend to think all white people do that. Not you specifically, but in my experiences. So then you have a chip on your shoulder and all white people are racist, which is simply not true. A LOT of white people AREN'T RACIST. It is not fair to judge all white people for this.

I have been discriminated against because I am female and because I am white, it goes both ways, more often than you think. I worked at Wal-Mart in high school in a neighboring town and when I worked at Wal-Mart, we were required to ID anyone who wrote a check. I can tell you that when you asked a black person, you got hell. However, that didn't change the way I treated any black person. Thankfully, my boss was black, and she was able to back me on the policy when it got out of hand.

Also in highschool, I went to school with a lot of black people. I liked most of them. I think though, that you have a few bad apples in EVERY RACE. Because I liked most of the white people too, but not all of them.

It just isn't fair to say all white people are racist, because we aren't. And we get called racist sometimes, just because of the past experiences of the person, which makes them just as bad in my opinion.

I read the complaint and all of the posts and I was very much compelled to respond. First of all, it may have been racism or it may have been an extremely busy day. I wasn't there and no one knows for sure except the poster, the manager, the waitress and God. However, the manager should always adhere to "the customer comes first." Without customers, whether they be black, white, hispanic, greek, italian, whatever..the restaurant would be out of business. There was no legitimate reason he should not have seen what the customer needed if the customer felt his only option was to consult the manager. That is a part of the duties of being a manager.

Secondly, to read the post from the manager was very shocking and proof in itself that he has premeditated views of all black people which is definitely unfair. Not all black people need watermelon to survive and that in itself was a very bigoted comment along with half of his post!(not calling the manager a bigot because I only know of him from the words he typed)

Finally, I would like to share this with anyone who has had a bad experience with someone from another race. I worked in a grocery store for a few years during my teenage years and I had a white man call me a n----r to my face because his coupon was expired and he couldn't use it. He went on saying how n----r's don't know anything and we are always messing this and that up he didn't know why Mike (who was the manager) had us n----rs working there and he left all of his groceries right there and walked out the store in an uproar. I used to have some people to place their money down on the counter when I had my hand out to receive it. I would speak to people when they came through my line and they would not say a word. Not just white people, but people of all races.

That however, has not changed my opinion of all white people or any race of people. I live in Mississippi which has an awful reputation for being the home of racism. I will not say there is peace in the valley just yet, but the way some people act should not affect one's perception of an entire race of people. People should take the time to consider that before they write off an entire race of people.

To all the phonies who have attacked this restaurant, your patronage is obviously not missed (are you listening, Joe?) because the place is PACKED on the weekends. My father I take to breakfast every Sunday for the past two years and we have always been seated promptly, the food is always good and the service is quick. The hostesses are sweet, friendly, and some of the hostesses have been there so long I have a wonderful chatting relationship with one as I pay the bill or am seated. She even comes to the table and chats with myself and my dad when it is not busy!

I once did come myself on a Sunday and I was seated and got no service for 20 minutes. I did get annoyed and a hostess apologized as some shift changes affected table serving and I said "it's okay...no problem." Without ASKING, I got a free breakfast.

Gee, guys and girls, you catch more flies with honey than with the vinegar you self-righteous jerks from all over the country.

Second, to the California "expert" I like the help at ERFR the way they are, thank you. They seem to hire a lot of family so if it were a family of Indians or Chinese would you ask for a more "diverse" pool? The people of California, with all their problems, have no right making judgement calls when they have never even visited Rochester.

The customers are REGULAR, the reputation is good, and the staff is top-rated. The food, by the way, is ample, generous and tasty. A good deal for the money.

No, I was not asked to write this by anyone. I am caucasion; I am college educated and well-versed on "racism"...I was ignored in a black-owned convenient store. Instead of whining and crying...I left and took my business elsewhere.

To the lady talking about "did a black woman spurn your advances?" or "did a black man steal your girl?," I think the summation of those idiotic words is that you are immature, ignorant, and uneducated, and have a large chip on your shoulder. Grow up and get a life.

Tara, that stupid response does as much good for your cause as Nick's response.

Your both racist, black or white what is the difference????

Had Nick not responded to this complaint, I would have guessed there was more to the story than what was told.

But Nick's comment says it all. This family was treated very poorly because of they are black.

As a white male, I find this behavior highly offensive. Apparently the racist attitudes don't stop at the management's level. It infiltrates the staff as well.

People like Nick give the white race a bad name. I take his attitude personally and to heart. It wasn't just a stab at an African-American family, it is a stab to us all. It cuts through the core of decency and leaves us all damaged.

I will not tolerate it.

I will no longer frequent this establishment, nor will my family. I will pass this post on to family, friends and co-workers.

Nick...you sicken me. Your waitresses sicken me.

I didn't read all of the posts, but those I read share my disgust. I hope the man who posted this thread returns to read the comments.

If he finds comments that support Nick, he should ignore them and not take them into his heart. Decent Americans will stand beside this mistreated family, and fight for their rights just as we'd fight for our own.

Sir, I am sorry this happened to you. Thank you for posting it. Let's thank Nick as well because he substantiated what might have gone unnoticed.

I was not raised to be racist but when your around racist people your feelings sometimes start to change. I met my first serious racist person when I was working as a safety personel at Andrews University in MI. Now I am from the Northwest where the skin color of white seems to be the majority but I did have some good friends in highschool whos skin was shall we say VERY dark. No one else could beat me so soundly at table tennis. He was a great guy and friendly with everyone and EVERYONE really liked him. In fact our whole school at that time only had 3 black guys in it and they were all great and we had no problems at all and in fact didnt even think about such horrible things. Skip ahead to Andrews university. Here us "white guys" were close to the minority and the campaus safety personel were split pretty much 50/50 but again the guys I was working with were pretty nice guys and we talked alot about many different things. One night I'm working the gatehouse. It's pretty late and this car comes up. I open the window and start the same routine I did with every car every night. Ask for school picture ID etc. This "black" guy first just tells me to open the d**n gate. Then when I insist on ID flashes it so fast I cant see it. I ask him to hand it to me and he starts swearing at me calling me racist and accusing me of descrimination etc etc. saying I would never do that to a white guy etc etc. I end up calling my backup who happens to be a black guy who finally gets him to give me his ID.
That was the first I was descriminated for being white but it was not that last.
Some of the same black friends I had in highschool I also went to college with. This happy go lucky guy was telling us at one time the problems he was having with other black guys there at the college. Seems they didnt like him hanging out with "white" guys. They were purposly being clannish and they thought he should join them. He told them that kind of stuff was crap and he would hang out with and talk to any of his friends regardless of their skin color. They went on to make his life so miserable that he eventually dropped out of college and went home to community college.
Most of the descrimination I have personally seen has been black folks descriminating against white folks but I am sure that it probably goes both ways BUT that doesnt make it right for either side. Also a wrong doesnt make a right. So these days do I descriminate.. yeah sorry to say i do! I descriminate against those that descriminate and I dont give a rip what their blasted skin color is! Acting like your better then somebody else just because of the color of their skin is so low and repulsive it makes my skin crawl. Folks like that should find a hole and crawl in it. Oh and leave me the watermelon because I like it!! (I never could figure out how watermelon had anything to do with racism - I am pretty sure it never cared who ate it)

well get a brain you ignoramuses. Basically, if otehr white people were being served and the black peopel weren't, what the hell do you think it is? usually it IS racism.

Don't listen to all the ignorant white people here.. as usual it's always racist and ignorant white people who fuss and whine that racism doesn't exist and that peopel are "playing the race card." Wrong..racism does exist, and it's only the white people who commit the RACISM who claim it doesn't.

Ignorant racist white people.. you need to shut your mouths and let people complaining abotu racism occurring, voice their complaints without your hysterical irrational BS.

Alright, my family, friends, and I have gone to this restaurant for years. The service has never been that great, however, we still went to the restaurant. However, recently a friend of mine while we were at this restaurant found an ant in his food. This incident stopped me from going, but did not stop my mother and her friends. They found, roaches crawling up the wall of the restaurant at their table. This essentially slowed them from going to the restaurant, but these comments made by the owner did stop everyone from going to this restaurant.

We are not freeloading and we always gave high tips over the 15%. These comments make us wonder about what he may put in the food besides roaches and ants based on his comments. He obviously is a very disturbed individually who is essentially taking money out of his own pocket.

He needs to worry about the infestation problem that will drive customers away rather than people trying to freeload off of his restaurant.

To be honest I question the authenticity of "Nick's" rebuttal. I doubt anyone could be that ignorant. It's my theory that whoever posted that is an ex-employee or someone totally unaffiliated w/ the restaraunt trying to stir up trouble/make a joke.

I could be wrong, in that case the guy is a total whack-job racist - he's doing a disservice to the company he represents and he should lose his job.

But it is my theory that "Nick" does not exist...

I am shocked, I actually signed onto the Internet looking for directions for East Ridge Family Restaurant (I have to meet a business acquaintance there). This was the only listing that came up and interestingly, I began to read the complaint though I often dismiss these types of complaints.

I actually found nothing terribly disturbing in the complaint itself. It seemed like the typical customer complaining about bad service when he or she was probably as much as fault as anyone. And hey, any restaurant can have a bad day.

But then I read the owner, Nick's, response. Like everyone else who has replied to this incident since then, the bigotry and racism that is inherent in that response revolted me. Watermelon?!? I am absolutely shocked that this man and this business remain a going concern in this community, certainly a community that is racially mixed. Another commentator indicated that an apology, no matter what the case, was the right response to this incident. The attack that the owner leveled was completely uncalled for.

I have no choice but to meet my companion for the meeting that is to take place in 40 minutes, as I can't reach him to reschedule. I will, however, order nothing but water. And I will not return to East Ridge Family Restaurant and I will willingly describe the owner's response to anyone I meet who mentions the restaurant.

We're better off without this kind of racism in this community. I came from a small Midwestern town and I saw too much of this before coming to Rochester. I've always advocated for supporting local businesses over national chains but I've seen the environment at Applebee's right down the street and from now on, that's where I and my friends - African-American, Caucasian, Asian and Indian - will go. Nick, I do not wish you well.

food business for years at a pizza place in Columbus, Ohio and let me tell you my friend I have experience to agree with your "race card" theory.

It is all true. When a white person comes in and we messed up their pizza or they were drunk and ordered it wrong. We don't have to give it to them for free - they are sometimes annoyed but are willing to wait while we make them a new one. Mind you they paid and they don't request their money back. We apologize as we are human and the restaurant business can get really busy. When black people come in and Black people forgive me but I'm going on 29 years experience - they get rude, demanding, then they pull out the good 'ol race card. They make comments like "Oh you ain't gonna' give it to me for free? I'll bet you would if I was white!" I hear it a couple times every quarter. They complain and complain and I tell them I'll give 'em a free two liter of pop or some garlic bread or chicken wings and boy that's when they go off..."Chicken Wings you think cause I'm black all I eat is chicken?" "You a racist!" When in actuality I'm just trying to placate a dissatisfied customer with something for free that is not as expensive as an entire pizza. But they always insist on one step further - not only do they want their money back - they want a fresh one made. It never fails. The blacks in this country are raised with a sense of entitlement like no other. The Jews don't come in there and tell me that my great, great, grandfather baked their great, great, grandfather in an oven similar to my pizza oven. The middle-easterners don't tell me that I burn their pizza like my government burns the children in their homeland with our bombs. But the blacks don't hesitate to make slang comments to me like 'Massa' and "Why you treatin' me like I'm some sort of field N--ga?" These are all quotes I've gotten Nick and I believe what you said. I'm sorry all these people that have commented are probably blacks that are at the library using their computers as they are all too ignorant to buy their own without going to a Rent-To-Own store. I can't tell you my restarurant as I'll come off as a racist but I'm tired of the blacks in this country with their 40 acres and a mule load of crap. I didn't do it and they didn't experience it themselves. Every nationality has been enslaved and treated like crap. Get over it people and get your food somewhere else - you ain't eatin for free at his restaurant or mine!
Dave.

First of all, I've been to this restaurant. They are NOT racist. The ratio of caucasion to black is 4 to 1. That means for every 4 white families there is 1 black family.

Second of all, if you think that you get your food by the order which you were sat, then you really have never worked in a restaurant or have never just ordered a drink and an appetizer. It's not by order of seating, it's about order preparation. For example: A table of 2 that orders two salads and two bowls of soup (which the servers usually prepare) AND two Steak and Shrimp dinners will receive them AFTER another table of 2 orders two sandwiches w/french fries, salads, soup and/or appetizers. It's what cooks the fastest comes out first, unless, the orders are similar, in which case, it goes by first ordered.

I believe that you exaggerated the time that you waited for food. It may have felt like 45 minutes but I sincerely doubt you would wait that long without finding a manager or demanding one immediately. Most managers will address every problem immediately (once brought to their attention) and will not be rude because that would mean a loss of business.

Also, if you were to, say, give the General Manager or District Manager a call and complained and it was found that a regular manager behaved in that manner they would receive a reprimand which could dock them pay by cutting hours worked (suspension), demand course of action (a personal apology and a probationary period where they could be fired if there is one mishap) or, depending on severity, immediate termination.

Another thing that has caught my attention is the fact that the server put in your order but when you went to leave she said to "just go"?? A manager would have to void the order and give you permission to leave once that was taken care of. If anything, you should have complained against your server and make sure that the manager understands that a complaint will be filed against the manager if recourse is not taken (if it's been found that the server or cook, or even the manager, was not doing their job properly or were discriminating.)

All reputable businesses do not want to be marked as discriminatory, or "racist" as everyone on here simply put it, and they will do everything within their power to make sure that any issues are resolved. In some states, it's illegal to behave in this manner and, if found, the business could be fined, sued and/or closed down. I've seen this happen.

First of all, I've been to this restaurant. They are NOT racist. The ratio of caucasion to black is 4 to 1. That means for every 4 white families there is 1 black family.

Second of all, if you think that you get your food by the order which you were sat, then you really have never worked in a restaurant or have never just ordered a drink and an appetizer. It's not by order of seating, it's about order preparation. For example: A table of 2 that orders two salads and two bowls of soup (which the servers usually prepare) AND two Steak and Shrimp dinners will receive them AFTER another table of 2 orders two sandwiches w/french fries, salads, soup and/or appetizers. It's what cooks the fastest comes out first, unless, the orders are similar, in which case, it goes by first ordered.

I believe that you exaggerated the time that you waited for food. It may have felt like 45 minutes but I sincerely doubt you would wait that long without finding a manager or demanding one immediately. Most managers will address every problem immediately (once brought to their attention) and will not be rude because that would mean a loss of business.

Also, if you were to, say, give the General Manager or District Manager a call and complained and it was found that a regular manager behaved in that manner they would receive a reprimand which could dock them pay by cutting hours worked (suspension), demand course of action (a personal apology and a probationary period where they could be fired if there is one mishap) or, depending on severity, immediate termination.

Another thing that has caught my attention is the fact that the server put in your order but when you went to leave she said to "just go"?? A manager would have to void the order and give you permission to leave once that was taken care of. If anything, you should have complained against your server and make sure that the manager understands that a complaint will be filed against the manager if recourse is not taken (if it's been found that the server or cook, or even the manager, was not doing their job properly or were discriminating.)

All reputable businesses do not want to be marked as discriminatory, or "racist" as everyone on here simply put it, and they will do everything within their power to make sure that any issues are resolved. In some states, it's illegal to behave in this manner and, if found, the business could be fined, sued and/or closed down. I've seen this happen.

I have posted about being mistreated several times at the Greyhound Bus station. As I read this post I can relate to how this person is feeling about his service. I look back on my post about Greyhound and figured I would point out that all of the employees in this instance were black except for the security gaurd. I being a white male never thought once that I was treated this way because of the color of my skin until now. I would assume that it takes somewhat of a racist to know a racist. It seems to me that you have made them racist in your mind for some reason or another. I am unable to obtain a grant from the United Negro College Fund, because I am white, but that does not make them racist. I was unable to have my daughter's baptism performed in a local church, because I was not a member of the church, that does not make them racist. It is only racism when your mind leads you to believe it is. I would not do business with anyone who did not give me the service that I would expect. This place is obviously not worth your business. Good luck to you and let GOD be your guide, not racism. God Bless.

Nick, one day you will have to answer to God for your comments and the customer will answer to God also if they are not being truthful. I am a black female & I never "play the race card". I don't have to. Just because a racist person is miserable, I refuse to let them pull me down in the gutter with them.

Believe it or not there are still racist people around, but I agree with you 100% that the "race card" should not be played in every circumstance. Maybe you percieve that to be the case because you are truely racist. What happened Nick? Did a black man steal your girl away from you?, did a black woman turn down your advances? Is that why you have so much hatred in your heart?

Just to let you know that I don't eat water melon and that I always am prepared to pay for a meal or anything else that I want because I work and I'm an ethical person.

God Bless you and may you fall in love with a black woman and have many mixed-race babies!!!

People, I can't beleive what I'm readin here with almost everyone crying racist. I'm originaly from Brooklyn, truly one of the biggest melting pots there is. Has it ran throught the head of anyone, maybe it was just BAD service?

I'm 38 years old, and have had meals in most every king of place. If I go an eat Indian or Thai food, and sometimes have slow or bad service, do I start to proclaim "these people are giving me bad service because I'm white!!" No, I've been in some fine and not so fine places to eat, and every once in a while, you have a sour waiter or waitress. GET OVER IT! I do!

I own a small Computer business in Rochester, and I will say they didn't respond to these 'inflamed' accusations to well. I think maybe Nick and Company were a little on the defensive with their remarks, but RACIST? Nope. No one, I mean no one, wants to 'labeled' a racist or bigot or whatever. And who is to say 'Nick' is wrong for assumming MAYBE...just MAYBE, he has heard this song and dance before from people trying to get a free meal and thinks this may be the same? Is that really far fetched to think? If you answer 'YES' to that, then I have to ask you, if a black couple has a bad waiter or waitress and/or management gets snipy with them, then why is it not wrong for the black couple to be assumming racism.

To me, bad service means I don't give someone my business anymore. Simple.

I don't understand? Are they all racist? I have experienced SLOW/BAD service in restaurants before and never attributed it to my RACE. That is ridiculous, maybe I would believe that there was a racist diner in the backwoods of Alabama but not NEW YORK. New York is THE melting pot of the WORLD.

The consumer who complained needs to calm down and stop blaming their problems in life on the color of their skin.

The restaurant's representative who replied could have been a little more tactful in their response - it shows that he is a bigot. BUT WE CANNOT speak for the waitresses, cooks and busboys.......

it's amazing that he's been in business for 20 years with that attitude. I was born and raised in buffalo ny which isn't too far from rochester. Being African American I find it offensive that he can generalize a race of people by his uneducated comments. If he didn't have customers, he wouldn't be in business, so why insult minorities? and risk losing business, not smart.

Life is so much easier when the true racists identify themselves, then no one has to question why they are being treated in a particular manner.
By the way, slavery may have ended a few generations ago, but less than 40 years ago my wife and I couldn't use the same water fountain.

...you're a d**k.

Your attitude and words really tell the true story here. I believe the people who are writing these complaints. I don't believe a word you say.

The success of most business depends upon repeat customers. Driving customers away usually destroys a business. In this particular case, we see a manager who was 1) unwilling to respond to a customer's direct request for assistance 2) content to allow the customer to leave the facility unhappy and 3)came on this site to defend those actions. All three are improper management practices. If this manager were in my employ, this is what I would suggest, should the situation ever arise again:

1. customers who ask for the manager do so because they are very upset. Therefore, whatever else you may be doing at the time, you should excuse yourself and immediately and face to face meet with the customer to ascertain what has brought them to this level of distress.

2. In cases where the '-ism of race' is alleged, an immediate apology must be made by the manager. An acceptable phrase would be "We are extremely sorry for anything that may have given you that impression. Please accept my heartfelt apologies and allow me to complete your service today." The vocal tone must be sincere, not sarcastic, and cheerful!

3. In such cases, relieve the waitress, finish the service yourself by expediting their order and serving it to them yourself. Before leaving the customer,make sure they are satisfied with the way you handled the matter. If nothing you do makes them content, and if they request it, give them the corporate address. In most cases, you should not need to give away any meals free, but if you think that will make the customer happy, by all means, do it.

4. Never allow the customer and the employee in question to discuss the matter directly. You, as manager, represent the company. The waitress is an employee and must not be subjected to any abuse by angry customers any more than they should be subjected to any abuse by your employees.

5. When this is resolved and the customers have left, take the employee aside and politely discuss with him or her the entire situation and any problems that arose that may have given these customer's the impression they had, and discuss ways to avoid leaving this impression in future.

You might also consider recruiting employees from the diverse cultural pools in your immediate area, if you have not already done so. This usually helps customers feel comfortable when their servers are people with whom they share some cultural background, and reduces misunderstandings of this sort.

I hope these suggestions are useful.

I used to go there all the time with my friend whom is white and she always received better service than I. I had always noticed little things but when I read about someone else's expeience that took the cake.

Last week we put it to the test. She went in first and was seated near the front of the restaurant. I came in about 2 minutes later and was told that I couldn't sit in the front because those were "reserved"-they don't do reservations.

Then the waitress goes to my friend and she orders coffee - hers was served immediately. Me on the other hand had to wait 15 minutes before I was asked if I wanted coffee or water. I ordered coffee - when it arrived it was "COLD" so I requested another. No kidding - it took another 12-15 minutes before my cup of coffee was served and I saw some wierd stuff floating in it. When I complained to the waitress her words were "you people always come in here wanting something for nothing." Now if that's not racist what is?

I used to go there all the time with my friend whom is white and she always received better service than I. I had always noticed little things but when I read about someone else's expeience that took the cake.

Last week we put it to the test. She went in first and was seated near the front of the restaurant. I came in about 2 minutes later and was told that I couldn't sit in the front because those were "reserved"-they don't do reservations.

Then the waitress goes to my friend and she orders coffee - hers was served immediately. Me on the other hand had to wait 15 minutes before I was asked if I wanted coffee or water. I ordered coffee - when it arrived it was "COLD" so I requested another. No kidding - it took another 12-15 minutes before my cup of coffee was served and I saw some wierd stuff floating in it. When I complained to the waitress her words were "you people always come in here wanting something for nothing." Now if that's not racist what is?

I used to go there all the time with my friend whom is white and she always received better service than I. I had always noticed little things but when I read about someone else's expeience that took the cake.

Last week we put it to the test. She went in first and was seated near the front of the restaurant. I came in about 2 minutes later and was told that I couldn't sit in the front because those were "reserved"-they don't do reservations.

Then the waitress goes to my friend and she orders coffee - hers was served immediately. Me on the other hand had to wait 15 minutes before I was asked if I wanted coffee or water. I ordered coffee - when it arrived it was "COLD" so I requested another. No kidding - it took another 12-15 minutes before my cup of coffee was served and I saw some wierd stuff floating in it. When I complained to the waitress her words were "you people always come in here wanting something for nothing." Now if that's not racist what is?

I used to go there all the time with my friend whom is white and she always received better service than I. I had always noticed little things but when I read about someone else's expeience that took the cake.

Last week we put it to the test. She went in first and was seated near the front of the restaurant. I came in about 2 minutes later and was told that I couldn't sit in the front because those were "reserved"-they don't do reservations.

Then the waitress goes to my friend and she orders coffee - hers was served immediately. Me on the other hand had to wait 15 minutes before I was asked if I wanted coffee or water. I ordered coffee - when it arrived it was "COLD" so I requested another. No kidding - it took another 12-15 minutes before my cup of coffee was served and I saw some wierd stuff floating in it. When I complained to the waitress her words were "you people always come in here wanting something for nothing." Now if that's not racist what is?

I believe this particular report , and I believe that a manager of this establishment is bios . I do not deny that there are some races caucasian out there that should be condame . By no means I agree with all the comments made by the manager but one sure rings a bell .

Some african-americans really do overplay the racist card . They tend to take a rejection of a sort as a sign of racism on the part of a person that is rejecting them .

We all get reject in different situation in life no matter of we color we are but if somebody is looking at it just from one point of view he/she may miss the real reasons and chance of improvement .

Many times on tv or in newspapers I hear african-american messages that say that they feel anger or caution towards a caucasian race because of the part of American history .

From my personal point of view I am a caucasian woman from Europe , my ancestors are from Europe
non of them had any part in a slavery process and other parts of American History and I do not think that I should be responsible for whatever happen to be a part of American history just because I am a caucasian person that happens to be living here now .

The message is that we will never be equal until we are really be looked as equal from both sides.

I believe this particular report , and I believe that a manager of this establishment is bios . I do not deny that there are some races caucasian out there that should be condame . By no means I agree with all the comments made by the manager but one sure rings a bell .

Some african-americans really do overplay the racist card . They tend to take a rejection of a sort as a sign of racism on the part of a person that is rejecting them .

We all get reject in different situation in life no matter of we color we are but if somebody is looking at it just from one point of view he/she may miss the real reasons and chance of improvement .

Many times on tv or in newspapers I hear african-american messages that say that they feel anger or caution towards a caucasian race because of the part of American history .

From my personal point of view I am a caucasian woman from Europe , my ancestors are from Europe
non of them had any part in a slavery process and other parts of American History and I do not think that I should be responsible for whatever happen to be a part of American history just because I am a caucasian person that happens to be living here now .

The message is that we will never be equal until we are really be looked as equal from both sides.

I believe this particular report , and I believe that a manager of this establishment is bios . I do not deny that there are some races caucasian out there that should be condame . By no means I agree with all the comments made by the manager but one sure rings a bell .

Some african-americans really do overplay the racist card . They tend to take a rejection of a sort as a sign of racism on the part of a person that is rejecting them .

We all get reject in different situation in life no matter of we color we are but if somebody is looking at it just from one point of view he/she may miss the real reasons and chance of improvement .

Many times on tv or in newspapers I hear african-american messages that say that they feel anger or caution towards a caucasian race because of the part of American history .

From my personal point of view I am a caucasian woman from Europe , my ancestors are from Europe
non of them had any part in a slavery process and other parts of American History and I do not think that I should be responsible for whatever happen to be a part of American history just because I am a caucasian person that happens to be living here now .

The message is that we will never be equal until we are really be looked as equal from both sides.

I believe this particular report , and I believe that a manager of this establishment is bios . I do not deny that there are some races caucasian out there that should be condame . By no means I agree with all the comments made by the manager but one sure rings a bell .

Some african-americans really do overplay the racist card . They tend to take a rejection of a sort as a sign of racism on the part of a person that is rejecting them .

We all get reject in different situation in life no matter of we color we are but if somebody is looking at it just from one point of view he/she may miss the real reasons and chance of improvement .

Many times on tv or in newspapers I hear african-american messages that say that they feel anger or caution towards a caucasian race because of the part of American history .

From my personal point of view I am a caucasian woman from Europe , my ancestors are from Europe
non of them had any part in a slavery process and other parts of American History and I do not think that I should be responsible for whatever happen to be a part of American history just because I am a caucasian person that happens to be living here now .

The message is that we will never be equal until we are really be looked as equal from both sides.

Instead of taking responsibility for the discomfort and disrespect your customers experienced (as any decent company would do), you paint yourself right into the picture of a racist pig. Good job.

Yes, I believe the customer who filed this complaint.

I think the red flag was the part of the rebuttal
where the manager (or whatever) says "this is very typical of them, trying to get something for free." Wake up, you idiot. I've seen in my lifetime several folks trying to get something for free. White folks included.

I know this, because I went to Navy boot camp with some of them. I've met some awesome hard working folks of all colors in my career,and
I've met some slimes. But I'd never generalize
a whole race as being freeloading.

If you're dumb enough and uncouth enough to insinuate that one race is always trying to get something for free, then you obviously haven't stopped in some of these one horse towns where every white person on the block is on welfare and hasn't worked a day in their life.

You convicted yourself with your not so subtle racist opinions, no one is even going to believe you. FYI: I've been to Oregon, and Washington and surprise, black folks are scarce.

I am not at all surprised at the original complaint because when I went to places like that (woodsy, outdoorsy, less populated); I saw how minorities were treated in a few instances. Their point is valid.

Maybe it's time you expose yourself to other cultures.

How could someone who has been in the service industry for 20+ years say something so incredibly
irresponsible ?? In defending your establishment you have lost my business and probably many more customers due to your response. How did someone like you get into the service industry ?? No matter how trivial or mundane you think a customer complaint is, you should have found the integrity to respond with an apology. I find it hard to believe that a customer would take the time to complain about a business in this forum
if the complaint was not legitimate in their mind.
If I were the owner, you would either not keep your job as a manager or you would be making an apology!

How could someone who has been in the service industry for 20+ years say something so incredibly
irresponsible ?? In defending your establishment you have lost my business and probably many more customers due to your response. How did someone like you get into the service industry ?? No matter how trivial or mundane you think a customer complaint is, you should have found the integrity to respond with an apology. I find it hard to believe that a customer would take the time to complain about a business in this forum
if the complaint was not legitimate in their mind.
If I were the owner, you would either not keep your job as a manager or you would be making an apology!

How could someone who has been in the service industry for 20+ years say something so incredibly
irresponsible ?? In defending your establishment you have lost my business and probably many more customers due to your response. How did someone like you get into the service industry ?? No matter how trivial or mundane you think a customer complaint is, you should have found the integrity to respond with an apology. I find it hard to believe that a customer would take the time to complain about a business in this forum
if the complaint was not legitimate in their mind.
If I were the owner, you would either not keep your job as a manager or you would be making an apology!

In response to the previous complaint, we have been serving all types of races and ethnicities at the restaurant for years, since we are located in a multicultural area of the city. However, in this case I specifically remember that the alledged "victim" of racism was very impatient and demanding on an extreme level.

Upon entering the restaurant he rudely told the hostess that he expected to be served promptly!! Also not even 3 minutes passed when the waitress approached the table for a drink order. I can verify this because I reviewed the surveillance tape.

The allegations are false and typical of black people using the race card when they feel they have been mistreated, or want a free meal. I have been in the restaurant business for over 25 years and have seen them use every excuse in order to get something for free.

I'm sick of these free loaders, and would like to recommend to them that if they have a legitimate complaint to tell the truth; Do not just outright lie and blame your insecurity on racist policies of innocent businesses.

You are not the first nor the last blacks to use this excuse. I would like to see a new excuse, because frankly I am very bored of the "race card," that you people so often use.
What is next?? Are you going to accuse us of racism because we have a large selection of Italian food, and no watermelon?????

Gimme a Break!!!!!!!!!