Easy CGI / YourWebHosting Failure to provide technical support on Web hosting Blanchard Massachusetts

EasyCGI.com merged or morphed into YourWebHosting or Your Web Hosting. The transition totally messed up one of my Websites using Dot Net Nuke. It had been working correctly until the move and I made no changes to the DNN files.

I uploaded support tickets for about a month and made several phone calls and so far they have not been able to see or fix my issue, but every couple of days the site would not let a user login or register. As of tonight the site is completely dead.

When I originally purchased EasyCGI.com hosting in 12/07 they promised to install and handle any DotNetNuke issues, but the new company they have become no longer honors that promise and their installer will not correctly install DotNetNuke as of 11/25/08.

So any Web Developer, Web Designer or Programmer with a Dot Net Nuke issue, you might also experience not being able to get technical support to fix an issue and you can not use the installer they provide as of 11/25.

When I called on 11/25 and spoke to a supervisor their computers were down and they could not access support tickets, company information or even their own Website!

So EasyCGI seems unable to fix DNN issues and does not provide me a means to fix them myself. Meanwhile I have a client upset (rightfully so) that his site is down and I am paying for an unfixable down site.

I would highly recommend avoiding EasyCGI or YourWebHosting for web hosting services of any kind. It is not unusual that their promise of support in 24-48 hours only returns a ticket update that is not a problem resolution. I've never been allowed to talk to a tier 2 support tech directly. I have had to wait days or in my case weeks hoping for support.

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