Complaint Review: easy military travel - Internet
- easy military travel Internet USA
- Phone:
- Web: easymilitarytravel.com
- Category: Air Travel
easy military travel admited mistake and easy military would not fix the problem Internet
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Husband and I needed to purchase a ticket so my step son could come visit in the summer. I called, made the arrangements and signed the contract. Later when my husband reviewed the itinerary, he noticed that the return date was for july and not august like I had asked for.
I called easy military to see if we could make changes and they said no because I had the opportunity to catch the mistake. I said that it was a mistake and my part for not catching and a mistake on the agents part for not putting in the correct date.
I went thru several people before they agreed to listen to the recoreded line. After several days, I got a phone call back, they admitted that they had listened to the conversation, that they heard when I gave August a return date. But they said that since I didn't catch the mstake, there was nothing they could do.
They informed me that I could pay a change ticket fee. I asked if they could split the cost since it was both of our mistakes and they said no. The reason was, if I had read my contract, I would of caught the mistake and the changes could have been made.
I understand that I did not read the contract fully, but when they have proof that I asked for a date in Aug and their agent put in july, and put the blame all on me.
I was not happy, this is not customer service and I will not use or recommend this company to anyone.
This report was posted on Ripoff Report on 09/20/2013 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/easy-military-travel/internet/easy-military-travel-admited-mistake-and-easy-military-would-not-fix-the-problem-internet-1086137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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