EBAY EBAY CUSTOMER SERVICE SUCKS, Ripoff I"ve Had It With Them INTERNET

Give up on customer service from either website. Be extremly careful with all Paypal transactions. This goes for buyer and seller. As far as I'm concerned Ebay is not playing by the USA Postal regulations which are set in place to protect United State citizens from Postal Fraud. After all, it is mail order. If I buy something from the back of a comic book, bubble gum card, magazine, I am protected by mail fraud laws. If I sell something this way I have to follow said rules. The comic book guys have known this all along. Why not ebay? Could it be because they worked a deal with the post office for shipping calculators and links? The only winner in the end with post fraud is ebay and the post office. I myself don't want to sell my items for 25 on the dollar and give that small margine to ebay and the post office.

This is to notify all readers of the original post that eBay has in fact issued a refund of my overpayment.

Thank you eBay for giving this matter your prompt attention.

LARRY in Tuscon...

I am going to take a brief moment to respond to your comments about my postings regarding this matter.

I never "copped an attitude" with eBay. I simply advised their customer service representative that I wanted a full and immediate refund.

As my original posting stated, I was billed for my eBay seller's fees on 08/23/2005. The bill stated that my credit card would be charged in 4-5 days from the receipt of the billing. On 08/24/2005 I opted to pay my fees via PayPal Instant Transfer. Ebay then charged my credit card on 08/25/2005 AFTER the fees had already been paid and BEFORE the fees were scheduled to be charged to my credit card. The customer service representative said this was an error on eBay's part.

Let me also add that the primary reason I was so insistent with eBay on this point is that they have a history of questionable customer service, to say the least. I have bought and sold numerous items on eBay since becoming a member and I can say that I have experienced only two problems with other eBay members during that time (one was a seller and one was a buyer). However, I will also say that eBay offered absolutely no effectual assistance in resolving either matter. All they really did was dance around the issue and offer lame excuses for why they could not help.

I could give you many examples of eBay's failure to step up to the plate and suspend bonafide thieves who have the preferred status of being eBay "POWERSELLERS". If you do a search for "jewelrybyezra" on this site or on GOOGLE you will find an example of what I am talking about. Jewelrybyezra committed fraud against literally 1000's of eBay members before people like myself finally brought pressure to bear on eBay. Finally, after numerous phone calls, emails, and even television reports, eBay capitulated and suspended their powerseller who generated huge monthly profits for them at the expense of the little guy.

Now, about the attitude. I did not cop an attitude with eBay. However I did cop an attitude with Deborah because she , like you, was making comments about something she knew nothing about.

Furthermore, you forfeited your credibility, as far as I am concerned, when you wrote, and I quote, "...if you contacted me with that attitude you would never get your money back." I must ask, what does "attitude" have to do with it? If you have someone else's money and you refuse to give it back, what does that make you?

That's about all the time I have to spend in response to your frivilous comments. So, I'll just close by saying...MIND YOUR OWN BUSINESS !

Gee Susan,

Do you think your attitude had anything to do with not getting anywhere? You posted your complaint here for the public to see and then you tell Deborah in Grand Junction to mind her own business. If you contacted me with that attitude you would never get your money back.

What's this crap about you know a little bit about how the process works? If you knew how eBay's billing worked you would not have paid them twice.

eBay did not refuse to refund your money. You copped an attitude because they weren't going to do it immediately. You claim to be this big-time eBay trader but you act like waiting to get an $85.39 refund is a life-and-death matter.

Your whole complaint is based on your failure to understand eBay's billing. The failing was yours, not theirs.

Gee Susan,

Do you think your attitude had anything to do with not getting anywhere? You posted your complaint here for the public to see and then you tell Deborah in Grand Junction to mind her own business. If you contacted me with that attitude you would never get your money back.

What's this crap about you know a little bit about how the process works? If you knew how eBay's billing worked you would not have paid them twice.

eBay did not refuse to refund your money. You copped an attitude because they weren't going to do it immediately. You claim to be this big-time eBay trader but you act like waiting to get an $85.39 refund is a life-and-death matter.

Your whole complaint is based on your failure to understand eBay's billing. The failing was yours, not theirs.

Gee Susan,

Do you think your attitude had anything to do with not getting anywhere? You posted your complaint here for the public to see and then you tell Deborah in Grand Junction to mind her own business. If you contacted me with that attitude you would never get your money back.

What's this crap about you know a little bit about how the process works? If you knew how eBay's billing worked you would not have paid them twice.

eBay did not refuse to refund your money. You copped an attitude because they weren't going to do it immediately. You claim to be this big-time eBay trader but you act like waiting to get an $85.39 refund is a life-and-death matter.

Your whole complaint is based on your failure to understand eBay's billing. The failing was yours, not theirs.

Gee Susan,

Do you think your attitude had anything to do with not getting anywhere? You posted your complaint here for the public to see and then you tell Deborah in Grand Junction to mind her own business. If you contacted me with that attitude you would never get your money back.

What's this crap about you know a little bit about how the process works? If you knew how eBay's billing worked you would not have paid them twice.

eBay did not refuse to refund your money. You copped an attitude because they weren't going to do it immediately. You claim to be this big-time eBay trader but you act like waiting to get an $85.39 refund is a life-and-death matter.

Your whole complaint is based on your failure to understand eBay's billing. The failing was yours, not theirs.

I read other complaints here and saw her complaint about a trucking company that cheated her. That's why she's here.

Her suggestion sounded reasonable. The reason it didn't work is because you're dealing with d**n ebay.

I'm telling you, I've been reading these complaints for a long time, and you are just one more person in a long line of victims that they cheated.

Personally, I think you're d**n lucky that you only lost $85 so far. Other victims have lost far more when their accounts were suspended or frozen.

Business or no business, I'd stay the hell out of ebay. Your next loss may very well be your whole paypal account plus the contents of the bank account that is tied to it. You could very well lose ten grand before you realize it. You were d**n lucky this time. They could have kept every penny you made last month.

This is your wake up call. Now it's $85. What will it be next time?

There is no solution here. They stole your money and they ain't giving it back. Nothing anyone says will ever change that.

I hope for your sake that you close everything and never go back!

Do this. Read all the ebay complaints here. Or, at least several hour's worth. See how many victims there are. And, this is just one site. There are whole forums that sit and complain about ebay scams.

But, that will give you a better idea of what is facing you in the future.

Common sense tells you. Get out, get as much of your money back as you can. Then, don't ever go back!

To Deborah in Grand Juction:

I followed your suggestion and attempted to file a dispute through PayPal only to recive yet another excuse from this den of thieves.

PayPal says they cannot process disputes involving eBay fees.

You seem to be an eBay/PayPal advocate of some sort. Do you have any more bright ideas?

Listen lady, I have bought and sold well over $75,000 worth of merchandise on eBay in the last two years and I think I know a little bit about how the process works. My sales for last month were $9,222. If you don't have any workable solution to this problem, then mind your own business and stop trying to defend these carpetbaggers.

Hello, I have never sold on e-bay, but I have bought quite a few books. I think the most I have paid was $35. I have never been ripped off, (knock on wood) I think the key is to not bid more than you can stand to lose if it goes bad.

I would never try and buy big ticket items, but for books and magazines, video games, and such, it is ok.

I also don't use credit cards or paypal. If I can't pay with a check or money order, I don't bid.

They won't answer the phone if you have a problem.

You see that they won't return your money that they stole from you.

My god, lady. Enough is enough!

Do whatever it takes to get out, get away, close any account related to ebay, and then put the whole silly thing behind you.

I'll be honest with you. I never bought or sold anything on ebay. Christ, the stuff is all junk. Why in the world would I want to go rooting through the trash that someone found when they were cleaning out their garage? Isn't that demeaning for you? I mean, sorting through someone's garbage like that? Can't you afford nice, new stuff? I certainly wouldn't feel comfortable wearing something that a stranger sent me in the mail.

Plus, the users have so many scams and cons going on. Hell, you never know if you'll get anything in return or not. The antiques are imitations. The designer goods are knockoffs. The reconditioned new merchandise is non-working trash that someone else returned. Who needs any of these problems?

And, where do you see any big savings? That's what I'd like to know. By the time you are high bidder, pay all the shipping and ebay fees, what do you end up with? You don't receive top quality merchandise for pennies on the dollar. In fact, you are probably close to the normal retail price of the item. Wouldn't it have been so much easier and faster just to go down to a local store in the first place instead of gambling on ebay?

There is a reason that something is on ebay. It won't sell anywhere else. That's because it's junk. You can't sell trash to most people in person. They will spot it and they won't buy. But, on a web site, with a tiny picture, you might just find a sucker or two stupid enough to part with their hard-earned cash. All it takes is one sucker for every piece of junk on there.

All you have to do is come here and read the long list of complaints about ebay, paypal, and the users who sell their junk on the auction site. That alone will convince you to stay the hell out!

You know, the whole situation is really pitiful. People throwing good money away on junk that others found out by the curb on garbage day.

Break this silly obsession you have with ebay and go back to buying the things you need at real stores. Until you decide to do that, you will have nothing but heartaches, loss, and an endless stream of aggravation to deal with.

This is a common one, but it isn't actually a scam.

When you signed up for a seller account, you gave eBay a credit card number to charge fees to. This is fairly automatic, and is intended to make paying your fees easier while at the same time insuring eBay gets paid. This is outlined in eBays fee payment options fairly clearly. Your CC is charged about 5-7 days after you received your invoice.

Your recourse is to file a dispute with PayPal. Explain the situation to them on how you paid the fees, and then autopayment was made using the credit card you authorized eBay to bill (when you signed up for the seller account and provided your card info). They should have your money back to you within a couple of weeks. Don't get aggressive with them, or bad-mouth eBay. Besides eBay and PayPal being partners, it is really irrelevant information. Just tell them about the mistake.

More than likely, the CSR at eBay really can't refund your money to your CC. However, once PayPal contacts them, they will likely and willingly refund the overpayment to your PayPal account fairly quickly. This one is just a common mistake, and should be easily resolvable if you do as above.