Complaint Review: Echostar, dishnetwork- Ana Gutierrez - Englewood Colorado
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Echostar, dishnetwork- Ana Gutierrez 9601 S. Meridian Blvd. Englewood, Colorado U.S.A.
- Phone: 720-514-7159
- Web:
- Category: Satellite Companies
Echostar, dishnetwork- Ana Gutierrez damaged property in excess of $200.00, unauthorized credit card charges, liesand abitrary and capricious treetment of customers. They totally obuse the credit card advantage. Englewood Colorado
*Author of original report: Clarification of rebuttal
*UPDATE Employee: How is Dish at fault here?
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
To Whom It May Concern:
On June 20,2007, my wife,Lajuana and myself, after relizing our ten foot satellite dish was losing programming and fast becoming an antique, decided to change and get a new service provider for our in-house programming.
A friend recommended Dish Network, and we became interested because of their loow starting price. We made the call and on June 25th a Dish Network Installer knocked on oiur door to hook up their service. My wife took him to where all of our equipment was connected and instructed him to connect up at the same terminal that our ten foot dish had been connected. She specifically asked him not to disturb the wiring configuration we had in place as everything was working as good as ever.
We had an outside antenna to eliminate interference as well as a DVD player and two VHS players connected to a channel plus box routed to two locations in our house. Also, in this network was the ten foot dish we were haaving to replace.
My wife did not stand over the installer to watch him work. She chose to work outside in our garden until he was finished. When she came baack to check on him, she discovered he had disconnected everything except the Dish Network receiver he installed. Nothing worked except his receiver.
He informed her that Dish Network would allow us to watch the local channels through their receiver for an extra $5.00 a month.
I discovered the following weekend, when the man I hired to reconnect what was destroyed by Dish Network, that my antenna wire was also cut on the roof and removed.
I was furious and the correspondence between Dish Network and us began.
We were also disappointed to learn the one-time charge to my wife's credit card turned out to be numerous as well. We informed Discover that under no circumstances were they allowed to make more charges to our account. Discover, along with Dish Network were a huge disappointment. More unauthorized charges were billed even though Discover said they would not let it happpen.
Enclosed is some of the written correspondence between the Better Business Bureau and Dish Networkk.
The arrogance of the Dish Network representatives prompted me to warn them about the possibility of the sign in my yard.l They chose not to believe me. We have yet to receive any compensation for the damage they inflicted on our property. This is not over. As I told them in a letter, we are not goi8ng to bleed in private.
p.s. We have a sign in our front yard (4'x8') warning neighbors of their business tactics. Also the same sign in being displayed in the back of my truck. If you go to myspace.com, then to dishntwknightmare1@sbcglobal.net you can view and read everything.
James
Arlington, Texas
U.S.A.
This report was posted on Ripoff Report on 12/09/2007 11:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/echostar-dishnetwork-ana-gutierrez/englewood-colorado-80112/echostar-dishnetwork-ana-gutierrez-damaged-property-in-excess-of-20000-unauthorized-c-290111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
Clarification of rebuttal
AUTHOR: James - (U.S.A.)
SUBMITTED: Saturday, December 22, 2007
Rebuttal 12/23/07
Re; http://www.ripoffreport.com/reports/0/290/ripoff0290111.htm
Dish Network is at fault because Lester Collins, the installer, used a standard Dish Network contract. On the front was stamped;
DHS L.L.C.
Arlington, TX.
1-800-333-3474
Signing the contract was absolutely not admitting satisfaction with the work. The installer told my wife she would have to sign it in order to have the service turned on and to get the discount for the remaining months. The installation was anything but routine. He was shown where to connect in the system, and that was all he had to do. We would have had 'optimal efficiency'. She also let him know we wouldn't be needing the local channel option because we had a roof-top antenna for that. He agreed to comply with my wife's request. She went to pick our garden while he worked. Upon returning and finding he had not listened to her she said,"You need to put it back like it was before you leave." He said; "We cannot go connecting VCR,s, etc. to your Dish Network service." He told her if we had a problem getting the local channels we could get them for an extra $5.00 a month.
The Dish Network equipment was not installed for optimal efficiency. It was installed in a manner to create total dependence on Dish Network. After their installation, nothing else worked.
The installer did not present the contract to read until he had finished.
Dish Network is a perfect example of a company operating in BAD FAITH!
#1 UPDATE Employee
How is Dish at fault here?
AUTHOR: Mattfast1 - (U.S.A.)
SUBMITTED: Monday, December 17, 2007
How is Dish Network at fault? Granted, yes, the installer should not have disconnected your Channel Plus box, nor cut the the rooftop antenna off - however, that contract that was signed was you saying "I am satisfied with the equipment and services provided by Dish Network, and the installation that was performed today". The installer performed a routine installation, and you said your wife even noticed it was all disconnected BEFORE the installer left. It was then your wife's responsibility, as the customer onsite, to demand the installer fix it BEFORE he left.
Also, what damage was "inflicted to your property"? From what you've said so far, the installer disconnected existing equipment in order to install the system for optimal efficiency. He also disconnected an existing antenna, believing it not necessary. Also, your wife had to notice the installer working on the house and at least somewhat what he was doing.
You also have not mentioned whether it was a Dish installer or a 3rd-party retailer that installed the system. This does make a difference to the Damages department - what they will tell you, and what they'll do for you.
Advertisers above have met our
strict standards for business conduct.
