Complaint Review: Ecolab Equipment Care - Beloit Wisconsin
Ecolab Equipment Care , Ecolab Sent me a filter for the water line of my Coke machine for $378.10 on 12/22/17. Then THEY SEND ANOTHER ONE on 1/5/18 for $377.95. Beloit Wisconsin
The problem is - I never ordered the first one, although they randomly send them about once a year when we need them changed out. When the SECOND one showed up a week later we started making phone calls. We have made 13 phone calls to the (800) 325-1671 number listed and they tell us we must speak with our sales rep "Kyle".
We call Kyle on his number at (509) 683-3198. He makes promises after promises to fix the problem and to call us back -- and he hasn't ONCE! It's now 1/25/18 and now HIS CELL PHONE IS DISCONNECTED. I have left messages on recordings for Ecolab to call me back -- and I have not been contacted ONE TIME! My guess is that "Kyle" knew he was a short timer and is likely no longer with the company. However - I'm sure he got his commission.
NOW WHAT AM I SUPPOSED TO DO?!
MORE VOICE MESSAGES LEFT FOR COMPANY AND NEVER A CALL BACK!
I want our $377.95 BACK!
This report was posted on Ripoff Report on 01/25/2018 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ecolab-equipment-care/beloit-wisconsin-53511/ecolab-equipment-care-ecolab-sent-me-a-filter-for-the-water-line-of-my-coke-machine-for-1425271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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