Complaint Review: Econo Air - Anaheim California
- Econo Air 3366 La Palma Ave Anaheim, California United States of America
- Phone: 8005032666
- Web: www.E-conoair.com
- Category: Heating, Cooling & Ventilation
Econo Air performing and charging for unauthorized services Anaheim, California
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Service was requested on heating and air conditioning unit. The issue was diagnosed as the gas line into the furnace was not operating or was shut off. The cost was at least $185.00/hr. I was uncertain if I should proceed and I told the service man that I was going to consider my options.
I did not authorize the service technician to correct the gas line issue. When I was on the phone to the gas company, the technician went under the house and fixed the gas line problem.
I was charged for the hourly service of $185.00 + a diagnositic fee.
Again, I did not authorize or consent in any way to the repair. No verbal or written agreement was made.
When I spoke to the Director of Operations for Econo Air, K. Flores,the gentleman belittled me and spoke to me in an arguementative and arrogant tone. He had no desire to resolve the issue.
Companies that do not observe standard business practices, which include transparency in charges and verbal/ or written consent should be penalized for customer abuse.
This report was posted on Ripoff Report on 10/15/2009 08:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/econo-air/anaheim-california-92806/econo-air-performing-and-charging-for-unauthorized-services-anaheim-california-510029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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