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Report: #1307928

Complaint Review: Economy Rent A Car - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: Thomas — Mexico Maine USA
  • Author Not Confirmed What's this?
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  • Economy Rent A Car **** ********* **** Orlando, Florida USA

Economy Rent A Car Scam, ripoff, illegal, insurance, unconstitutional, theft, misleading, false advertising Orlando Florida

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 Economy rent a car in Orlando has lied and cheated me out of over 200 dollars recently on my trip to Florida this month (may). I booked the rental online several days before my trip for a rental car which was supposed to cost 110 dollars for 8 days, which I have the receipt for. I have my own car insurance through travelers insurance and I did call them ahead of time to make sure I was covered for rental cars, they told me I was so I brought along a copy of my insurance. When I arrived at the rental companies place of business the gentleman working did not want to see my insurance and told me that because I was paying with a visa debit card and not a credit card that I absolutely had to purchase their insurance. Never before have I heard of being penalized for using a debit card instead of a credit card. I was then faced with several other fees such as one for not being over 25 years of age, and a "Florida fee" which he refused to give me any information on when I inquired about it. I was told that there were tolls everywhere on the highway and that I needed to purchase a toll pass option for 12 dollars a day, when I became disgruntled he then said that everything was disclosed on the website, which it was not. He told me he would pull it up in the computer but never actually did. While on my vacation I encountered one toll, when I asked the gentlemen why he had lied to me about the tolls and the fees he told me that I was wrong and that he drives the road every day and there are 3 tolls. I asked to speak to the manager and was denied the ability to do so. The workers were swearing and yelling at customers that were angry for the same reason. I asked for a refund due to the poor service and was also denied that. It was an overall a very bad experience and I believe these folks should be seriously looked into by the better business bureau as well as the local and state athorities. If needed please take a look at their reviews online and see exactly what innocent families have been dealing with since this place opened. My 110 dollar rental ended up costing me 369 dollars. I'm not in the least bit impressed. Please look into this asap and feel free to contact me for anymore information. Thank you.

This report was posted on Ripoff Report on 05/26/2016 02:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/economy-rent-a-car/orlando-florida-32822/economy-rent-a-car-scam-ripoff-illegal-insurance-unconstitutional-theft-misleading-1307928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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