Complaint Review: ECRSOFT.COM, Catapult POS - Boone North Carolina
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- Author Confirmed
- ECRSOFT.COM, Catapult POS 277 Howard St Boone, North Carolina U.S.A.
- Phone: 800-211-1172
- Web:
- Category: Software
ECR Software Corporation, ECRSOFT.COM, Catapult POS bugged system with no support Boone North Carolina
*UPDATE Employee: Please Contact ECRS to Discuss
*UPDATE Employee: Please Contact ECRS to Discuss
*UPDATE Employee: Please Contact ECRS to Discuss
*UPDATE Employee: Please Contact ECRS to Discuss
*UPDATE Employee: Allow Us to help!!
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I purchased this system from one of their "authorized dealer" with the promised of a great system with everything I would need to replace my current DOS system, which was a great stable system for over 10 years. I purchase Catapult at the beginning of 2006 and instantly after loading over 2500 products into the system and getting it setup on site, it stated to bugged out, crashing. The "authorized dealer" call ECR for support and would always have to leave message for a callback. Most of the support were instructions for work-around the problems. They never actually fixed any of our bugs or crashes.
I also found out after the purchased that many of the features that were promised by the dealer were not included on my system. I was promised that updates would come out to fix our issues and that they said "we were the only ones with the issues, crashes". They tried to put the blamed on our computer usage, voltage output, current on the building, etc., just anything they can think of to put the blame off of them and on us.
Initially, the "authorized dealer" came out at least 1-2 times a week because of the system stability. After a few months when the "support" time for Catapult ended, they came out less frequent and started to call us for support issues we had. Bottom line is that this system has too much bugs and shouldn't even been on the market. I have had years of headaches with this system and the company's support policy.
Word of advice, on any system, asked that you get a full working demo WITH your full data on the system for a real live test run. If they can't do that, go elsewhere. I was only given a demo with pretty much no database for query or live test runs.
Jon
Lake Charles, Louisiana
U.S.A.
This report was posted on Ripoff Report on 09/10/2007 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ecrsoftcom-catapult-pos/boone-north-carolina-28607/ecr-software-corporation-ecrsoftcom-catapult-pos-bugged-system-with-no-support-boone-no-273627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
Please Contact ECRS to Discuss
AUTHOR: Director Of Support - (U.S.A.)
SUBMITTED: Thursday, September 13, 2007
Dear Mike in Lake Charles, Louisiana,
ECRS recently noticed that you posted some negative comments about our company and our product on Ripoff Report. As a customer-focused company, we are both surprised and concerned. We're surprised because we have a solid reputation as having one of the top technical support teams in the nation. In their most recent annual survey of software companies by actual retailers, RIS News magazine ranked ECRS as #2 in the nation for Quality of Support and #1 in Customer Satisfaction in their 2007 Retail Software Leaderboard. This is the third year in a row that we have ranked #1 in Customer Satisfaction, and our high Support ranking is something we've worked tirelessly to achieve over time. We feel your negative comments are directed at genuine issues you may be experiencing, but which certainly do not represent obstacles that cannot be overcome, provided we work together to resolve them.
The support team here at ECRS is fully dedicated to helping you solve any and all issues that you may be experiencing concerning our company or our products. Knowing that you were probably a customer of one of our resellers that has since gone out of business, I have have done my very best to try and find out which former reseller you may have worked with, but have not been able to make that determination. My team and I stand ready to help you whenever you are ready. Please contact ECRS at 828.265.2907 and press 0 for the operator and request to speak with Brian, Director of Support. If I am assisting another customer when you call, please leave a personal message for me and I will call you back as quickly as possible.
Thanks in advance for allowing ECRS to support you.
Brian P.
Director of Support
ECRS
#4 UPDATE Employee
Please Contact ECRS to Discuss
AUTHOR: Director Of Support - (U.S.A.)
SUBMITTED: Thursday, September 13, 2007
Dear Mike in Lake Charles, Louisiana,
ECRS recently noticed that you posted some negative comments about our company and our product on Ripoff Report. As a customer-focused company, we are both surprised and concerned. We're surprised because we have a solid reputation as having one of the top technical support teams in the nation. In their most recent annual survey of software companies by actual retailers, RIS News magazine ranked ECRS as #2 in the nation for Quality of Support and #1 in Customer Satisfaction in their 2007 Retail Software Leaderboard. This is the third year in a row that we have ranked #1 in Customer Satisfaction, and our high Support ranking is something we've worked tirelessly to achieve over time. We feel your negative comments are directed at genuine issues you may be experiencing, but which certainly do not represent obstacles that cannot be overcome, provided we work together to resolve them.
The support team here at ECRS is fully dedicated to helping you solve any and all issues that you may be experiencing concerning our company or our products. Knowing that you were probably a customer of one of our resellers that has since gone out of business, I have have done my very best to try and find out which former reseller you may have worked with, but have not been able to make that determination. My team and I stand ready to help you whenever you are ready. Please contact ECRS at 828.265.2907 and press 0 for the operator and request to speak with Brian, Director of Support. If I am assisting another customer when you call, please leave a personal message for me and I will call you back as quickly as possible.
Thanks in advance for allowing ECRS to support you.
Brian P.
Director of Support
ECRS
#3 UPDATE Employee
Please Contact ECRS to Discuss
AUTHOR: Director Of Support - (U.S.A.)
SUBMITTED: Thursday, September 13, 2007
Dear Mike in Lake Charles, Louisiana,
ECRS recently noticed that you posted some negative comments about our company and our product on Ripoff Report. As a customer-focused company, we are both surprised and concerned. We're surprised because we have a solid reputation as having one of the top technical support teams in the nation. In their most recent annual survey of software companies by actual retailers, RIS News magazine ranked ECRS as #2 in the nation for Quality of Support and #1 in Customer Satisfaction in their 2007 Retail Software Leaderboard. This is the third year in a row that we have ranked #1 in Customer Satisfaction, and our high Support ranking is something we've worked tirelessly to achieve over time. We feel your negative comments are directed at genuine issues you may be experiencing, but which certainly do not represent obstacles that cannot be overcome, provided we work together to resolve them.
The support team here at ECRS is fully dedicated to helping you solve any and all issues that you may be experiencing concerning our company or our products. Knowing that you were probably a customer of one of our resellers that has since gone out of business, I have have done my very best to try and find out which former reseller you may have worked with, but have not been able to make that determination. My team and I stand ready to help you whenever you are ready. Please contact ECRS at 828.265.2907 and press 0 for the operator and request to speak with Brian, Director of Support. If I am assisting another customer when you call, please leave a personal message for me and I will call you back as quickly as possible.
Thanks in advance for allowing ECRS to support you.
Brian P.
Director of Support
ECRS
#2 UPDATE Employee
Please Contact ECRS to Discuss
AUTHOR: Director Of Support - (U.S.A.)
SUBMITTED: Thursday, September 13, 2007
Dear Mike in Lake Charles, Louisiana,
ECRS recently noticed that you posted some negative comments about our company and our product on Ripoff Report. As a customer-focused company, we are both surprised and concerned. We're surprised because we have a solid reputation as having one of the top technical support teams in the nation. In their most recent annual survey of software companies by actual retailers, RIS News magazine ranked ECRS as #2 in the nation for Quality of Support and #1 in Customer Satisfaction in their 2007 Retail Software Leaderboard. This is the third year in a row that we have ranked #1 in Customer Satisfaction, and our high Support ranking is something we've worked tirelessly to achieve over time. We feel your negative comments are directed at genuine issues you may be experiencing, but which certainly do not represent obstacles that cannot be overcome, provided we work together to resolve them.
The support team here at ECRS is fully dedicated to helping you solve any and all issues that you may be experiencing concerning our company or our products. Knowing that you were probably a customer of one of our resellers that has since gone out of business, I have have done my very best to try and find out which former reseller you may have worked with, but have not been able to make that determination. My team and I stand ready to help you whenever you are ready. Please contact ECRS at 828.265.2907 and press 0 for the operator and request to speak with Brian, Director of Support. If I am assisting another customer when you call, please leave a personal message for me and I will call you back as quickly as possible.
Thanks in advance for allowing ECRS to support you.
Brian P.
Director of Support
ECRS
#1 UPDATE Employee
Allow Us to help!!
AUTHOR: Director Of Support - (U.S.A.)
SUBMITTED: Wednesday, September 12, 2007
I seen your post and would like the oppurtunity to assist you. I'm not sure what the experience you had with your dealer was but I would like for you to contact ECRS and request to speak with the director of support.
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