Complaint Review: Edge Star - Compact Appliance - Austin Texas
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- Author Confirmed
- Edge Star - Compact Appliance 8606 Wall Street Austin, Texas U.S.A.
- Phone: 180-0297-6076
- Web:
- Category: Consumer Services
Edge Star - Compact Appliance charge me to return defective product Austin Texas
*UPDATE Employee: Response to customer complaint
*UPDATE Employee: Response to customer complaint
*UPDATE Employee: Response to customer complaint
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i recently purchased an edge star mini keg from compact appliance. when i got it the regulator and the co2 releaser did not work. i called compact appliance and they sent me new ones, still the co2 releaser did not work. i called again, this time i wanted to return the product. after much arguing, they said they would return the product with a 25% restocking fee!! that is $50 to return a product that never worked. i called the manufacture and they did not want to take responsibility either. so here i am with a mini keg, that does not work and it will cost me $50 to return it. are you kidding, i went around and around with them both trying to explain how this was not fair to me. how the customer service was really bad. i feel that you should be very careful about purchasing anything from compact appliance in austin texas, and any product made by edge star. there i said my peace.
Angry
austin, Texas
U.S.A.
This report was posted on Ripoff Report on 03/16/2009 08:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/edge-star-compact-appliance/austin-texas/edge-star-compact-appliance-charge-me-to-return-defective-product-austin-texas-434634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Response to customer complaint
AUTHOR: B. Ford - Service Manager - (U.S.A.)
SUBMITTED: Monday, March 23, 2009
I believe that I personally assisted you with this issue on the same day that you published this complaint and that we were able to rectify the problem to your satisfaction. If that is not the case please contact me directly for further assistance: bford@compactappliance.com Thank you, B. Ford Service Manager.
#2 UPDATE Employee
Response to customer complaint
AUTHOR: B. Ford - Service Manager - (U.S.A.)
SUBMITTED: Monday, March 23, 2009
I believe that I personally assisted you with this issue on the same day that you published this complaint and that we were able to rectify the problem to your satisfaction. If that is not the case please contact me directly for further assistance: bford@compactappliance.com Thank you, B. Ford Service Manager.
#1 UPDATE Employee
Response to customer complaint
AUTHOR: B. Ford - Service Manager - (U.S.A.)
SUBMITTED: Monday, March 23, 2009
I believe that I personally assisted you with this issue on the same day that you published this complaint and that we were able to rectify the problem to your satisfaction. If that is not the case please contact me directly for further assistance: bford@compactappliance.com Thank you, B. Ford Service Manager.
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