Report: #1306794

Complaint Review: Edwards-Fentress Burial Assoc.

  • Submitted: Fri, May 20, 2016
  • Updated: Fri, May 20, 2016
  • Reported By: Mary — Placentia California U.S.A.
  • Edwards-Fentress Burial Assoc.


Edwards-Fentress Burial Assoc. Edwards Funeral Home Burial Policy not as Represented Fort Smith Arkanasa

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This funeral home sold my mother-in-law a Edwards Burial Association Burial Policy back in 1949.  It's face value was $500 for her and $500 for her young son.  She has paid on this policy for 68 years.  She died 2 months ago, so we requested the benefit of $500 be sent to us, as we had her buried in Rose Hills, CA for over $12,000.   Well you can imagine our surprise when we received a check for $350.  When I called they said they couldn't send more than 70% if out of their territory.  I called the State of Arkansas and found that not to be true.  No Laws, No Statues.  It is their option to only pay up to 70%, but there was nothing to stop them from paying the entire amount.   

Do not purchase a burial policy from these people, put your money into a savings account and you will have 6 times more than this policy will pay when you die!

When questioned they tried to say it was the Law that they only pay 70% of the policy when used outside of their service area, but I called the Arkansas Dept of Funeral Homes and Internment and they said that is not true, it is not a law, they have the discretion, but they could pay 100% if they choose to.  After 68 years, wouldn't you think they would do the right thing?  Not!


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