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Report: #1466551

Complaint Review: eFax® - Florence Wisconsin

  • Submitted:
  • Updated:
  • Reported By: Von — Florence WI United States
  • Author Confirmed What's this?
  • Why?
  • eFax® Florence, Wisconsin United States

eFax® © 2018 j2 Global, Inc. and its affiliates (collectively, "j2”). All rights reserved. eFax® is a registered trademark of j2. Automatically Billed Me Annually After Requesting The Previous Year To Cancel Florence Wisconsin

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I'll keep this simple. eFax does not simply allow you to cancel your account online.

We cancelled last year and they billed us again this year. Despite calling them and cancelling last year.

You can't cancel it except through their reps, and if it's after they've billed you, you don't get a refund.

Here's today's transcript:

THill: We do not have any option on the website to cancel the account.
Gina: um yeah which is why it's unethical
Gina: and WHY i pointed it out
THill: I will be glad to assist you with the cancellation request via this chat session. Would you like to proceed?
Gina: yes and I'd like a refund
THill: As per our company policy there is no refund applicable towards your account.

So we got no refund and yet another year we got billed.

 

This report was posted on Ripoff Report on 11/04/2018 09:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/efax/florence-wisconsin-54121/efax-2018-j2-global-inc-and-its-affiliates-collectively-j2-all-rights-reser-1466551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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