effortlessE I tried to cancel at the end of the 30-day trial, and they charged me for three months anyway. Internet, Internet

I signed up our shop, Bay Hill Florist, for a 30-day effortlessE trial. Their web-based POS system was recommended to us. However, their system did not have all the features we needed, so at the end of the 30 days (4/23 to be exact--we started the trial on 3/23), I cancelled. But on that same day, I received an email notification that they were charging me for the next quarter (3 months) because I had missed the cancellation deadline.

I connected with one of their live online customer service reps, who used CAPS to tell me that the mistake had been mine, that there was no number I could call, and no human being I could discuss it with. Then he or she told me my complaint would be "under review."

I think this is a really bad tack to take with a customer, and that providing me with the name and phone number of a real person I could talk to would have completely saved the day. Shame on you, effortlessE!