Complaint Review: Eglobalwireless Inc - Boca Raton Florida
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- Author Not Confirmed
- Eglobalwireless Inc 7523 Silver Woods Ct Boca Raton, Florida United States of America
- Phone: 8773456225
- Web: www.eglobalwireless.com
- Category: On-Line Business
Eglobalwireless Inc Eglobalwireless.com Eglobal: Faulty Advertisement, Faulty Customer Service, Faulty Products, and Faulty REFUND POLICY! Boca Raton , Florida
*Author of original report: Matter Resolved by Eglobalwireless
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Oct. 12, Tuesday: Order made (3 netbooks w/ 2 year warranty) Priority Processing and Shipping paid for 3-5 business day delivery.
Oct. 21, Thursday (6 business days later): Called to check status of order. Learned order wasnt shipped yet due to back log. Emailed company and asked for refund for Priority Processing and Shipping & Handling. Eglobal didnt respond to my refund request and I DID NOT RECEIVE REFUND FOR PRIORITY PROCESSING & SHIPPING even though I PAID to have my SHIPPING EXPEDITED
Oct. 23, Saturday: Netbooks arrived. Started to personalize netbooks and tested wi-fi. Noticed that 7"GENERIC NETBOOKS WERE DEFECTIVE:
1) Internet took 2 to 5 minutes to scroll down (VERY SLOW).
2) Internet/Computer would also freeze.
3) Battery dies quickly (within 1 to 5 minutes even when fully charged).
3) Black Netbook died while tests were being done, didn't work w/ electric plug.
Oct. 23, Saturday: Emailed Eglobalwireless.com about my disatisfaction with the PRODUCTS they sent and with their REFUND POLICY.
Oct. 25, Monday: This EMAIL REPLY (attached below this list) from EGLOBALWIRELESS.COM leads me to believe that :
1. They are AWARE that the products that they sell are of POOR QUALITY and NOT HOW IT'S DESCRIBED ON THEIR WEBSITE (False Advertising).
2. It leads me to believe that their philosophies and missions on their website about CUSTOMER SERVICE are FALSE.
3. Eglobalwireless.com's REFUND POLICY is a ploy to MAKE A PROFIT off of the DEFECTIVE PRODUCTS they sell.
Eglobalwireless.com's EMAIL REPLY to me on Monday, October 25, 2010:
Thank you for your email. Honestly for $99.00 what were you expecting to get? Its a GENERIC made in china, no frills Basic netbook.. You cant blame us for the quality of these units. We do not manufacture them .You could have called us OR did a little research and homework on what you were buying. (eglobalwireless.com email reply, 2010)
I paid $352.07 TOTAL, I received ONLY $225.00 back. I BELIEVE THEY SHOULD'VE REFUNDED MY FULL REFUND BECAUSE THE PRODUCTS THEY SENT ME WERE FAULTY PRODUCTS!
VIDEO DOCUMENTATION CAN BE FOUND ON YOUTUBE:
http://www.youtube.com/watch?v=Vg0rwyAD0aQ
http://www.youtube.com/watch?v=roPT639Tcxw
This report was posted on Ripoff Report on 11/08/2010 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/eglobalwireless-inc/boca-raton-florida-33433/eglobalwireless-inc-eglobalwirelesscom-eglobal-faulty-advertisement-faulty-customer-ser-659528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Matter Resolved by Eglobalwireless
AUTHOR: zlindsey - (USA)
SUBMITTED: Saturday, November 13, 2010
On November 10, 2010, I was contacted by eglobalwireless via telephone. They seeked to resolve the issues that I had with them. The "manager" said that it was very unprofessional of customer service to reply the way they did and offered me a full refund because of the circumstances. I received my refund on 11/13/2010 and I am satisfied with the outcome.
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